Extremely friendly and helpful (and good looking☺️) staff, great facilities in room and in the common area (swimming pool, gym etc.). I had a wonderful stay with my family there! Highly recommended for family travel!

The location is a bit apart from main attractions and food precincts, especially with the congested traffic conditions in Xi'an.

1) The breakfast sets the gold standard with soup, delicious omelettes, plenty of health options, english newspapers, and so much more. 2) The staff are attentive, generous, and everywhere (yet cleverly give privacy). 3) Senior Staff speak enough English. 4) The Concierge crew are attentive and treat any challenge with conviction and commitment... specially the effervescent and efficient Gordon, the dignified Terry, and also the dynamic Felix.) 5) The general bellhops (Jones was great) and breakfast staff are sharp and insightful. 6) The room (1503) was like a luxury 6 * condo.

6) Location isn't good for walking, but they'll get you a taxi anywhere.

This is the best hotel with the best service we have been to. We were upgraded to a room completely free of charge, the staff was very friendly and hospitable, everyone spoke English. Wonderful breakfast, pool and gym. A great place for your holiday!

I love the staff really helpful.. since I was from the airport.. thanks to terry I made it to the hotel at the time of 2am. Rooms were great.. Breakfast was great I love my room.

Nothing serious that I don't like

Hotel is well designed, colors, materials and lighting is all in well balance. Staff is young and helpful, but may be need little bit more experience with hosting the Western quests. Bed, Bed sheet, towels, toiletries all 5 start quality. Very nice lobby area and entrance.

The Top among Xi’an‘s most outstanding hotels by the Details of service Team and in it’s quality facilities! Quality & elegance decoration, tedious design, and comfortable bedding.... Bedding quality is our first consideration!

Loved this hotel! It was peaceful, clean, modern and the staff was very attentive to customer’s comfort. The breakfast was exceptional! If I’ll go back to Xi’an, I’ll stay here again!

Impressed service!

None

Hotel suggested us late check-out, it was very suitable, reception girl Sarah was very excited and helpful!

The door staff were very helpful. Helped us with our suitcases and spoke good English. The room would have been lovely had it not been for issues with air conditioning.

Our rooms were very hot and stuffy and smelt of smoke which was horrible. When I complained reception hold me they could not fix it and offered to open a window which did little good. We had poor sleep. The hotel ignored several messages and when we arrived they were completely unaware of my request for an extra bed in one of the rooms. Reception staff did not speak ant English