Luxurious and Beautiful hotel with lovely grounds and décor. The breakfast was amazing with a huge variety of items and everything was delicious. But the highlight of my stay was Oscar who went far above and beyond my expectations to make my stay in Xian extraordinary. He was caring, generous and attentive for my entire stay. I just cannot say enough great things about him. One of the things he did was to recommend Mary as my guide and she proceeded to put together an unforgettable itinerary for me. I feel that I saw and experienced an inside view of Xian and loved my stay there.

MY TRIP TO XIAN STARTED OUT BADLY WITH AN ARRANGED PICKUP AT AIRPORT BY DRIVER WHO COUD NOT REMEMBER WHERE CAR WAS PARKED. WHAT FOLLOWED WAS A HALF HOUR SEARCH IN RAIN AND LIGHTNING THROUGH ALL 5 LEVELS AND BOTH SIDES OF NEW AIRPORT PARKING. A SECURITY GUARD HAD TO COME TO OUR RESCUE TO FINALLY LOCATE THE CAR. In traveling to 102 Countries this is the first time this happened and is a terrible first impression of Hotel. Very few of staff speak English well.

Location: Perfect! Centrally located with short distances to sights, restaurants and public transport. Staff: Outstandingly friendly and courteous. Everyone was always helpful and provided a personalized experience. Mr. Ma, concierge, organized an excellent guided tour to the Terracotta Warriors. Room/Comfort: Very clean, modern and high quality. Bar/Lounge (Atmosphere, Drinks/Snacks and Service): Excellent. Value for money: Absolutely fair for this quality. Conclusion: An all-round successful experience. If you are looking for a hotel that combines convenience, comfort, and top-tier hospitality, this is the place. Highly recommended!

Nothing at all.

Breakfast was superb. Location was satisfactory although the mrt wasn't that near. It was near enough to eating places.

The breakfast cut off time during a week day was enforced too early. It was supposed to be 10:30 AM but by about 10:10, staff started clearing the food.

The breakfast spread was very good, as is the case with all Shangri La hotels. Cleanliness was of a high standard. Staff were helpful.

Breakfast hours could be a little longer since the spread was so good that we need more time to enjoy it. 😉

Great breakfast, mix of Asian and Western, (staff was kind in explaining the Xi’An burgers to me). Lounge club was also very well arranged and staff very friendly.

Inside pool feels a bit old school

Everything about it was amazing from the time we arrived until we left. Staff are well trained, the rooms are big, breakfast was excellent

Nothing

The spaciousness

Not much choice for vegetarian during breakfast, bathroom was chocked and need to change room

Clean, quiet inside, , nice bar, quiet garden to sit and read, or have a beer, excellent breakfast

Dare I say it: not busy enough (post pandemic blues?)

breakfast was pretty good. looks like some birds in the lobby. there's a staff Mr.Jef helps me a lot

don't think so

The large room with view, the helpful staff

Smell of smoke and cigarette stubs found in orchid on 12 flr