The staff at breakfast and the Hashi lounge bar were simply the best. They were friendly and hospitable, with a smile on their faces every time they spoke to you. The piano player also had the perfect selection of pieces for the late afternoon glass of wine. The lovely 'camareira' was very kind and went beyond expectations with clean towels and little treats every day.

Unfortunately, I had to pay for 2 people even though I was alone in my room. The price was already higher as I'm not a member. That was unnecessary, but I do understand, as it was Semana Santa. I do hope the hotel reviews this policy.

The service was amazing—one of the best I’ve ever had. Everyone was extremely polite and helpful. The bed was great and so comfortable; I slept like a baby. There was a good selection of cable channels (in English). The rooms were quiet (except for the passing planes outside). The spa massages and facials were to die for. I loved the electric curtains. The breakfast was delicious, and the selection of pastries was fantastic.

I wish they had ropes and slippers in rooms and spa. Wish there was a kettle to make a tea(only coffee machine ).

The hotel is conveniently located close to Bogotá Airport, making it easy to find the hotel and access. Despite being a luxury hotel, the rates were affordable, offering great value for money. The hotel facilities include a gym, swimming pool, and sauna, providing nice opportunities for exercise and relaxation in the evening. The staff were friendly, and the view from the hotel room is excellent, making the stay pleasant and refreshing.

There are not many restaurants around the hotel.

The hotel staff is absolutely kind and welcoming. We were very happy to stay in this hotel. For us the location was perfect as we needed something relatively close to the airport. To our surprise, the hotel has a free shuttle service to the airport which as very convenient for us. The hotel has a pool and a gym which we found fantastic for a business hotel. We could swim with our children who were very happy to get a splash and have fun in the water.

The rooms are a little bit aged but are very well kept and very clean. Not a big deal.

I recently celebrated a birthday occasion at the Sheraton Bogotá Hotel, and I must say, it was an unforgettable experience. From the moment I reached out with my requests, the hotel staff were incredibly responsive, attentive, and more than happy to accommodate my needs. The Sheraton Bogotá went above and beyond to make our stay special. They not only provided beautiful room decorations but also surprised us with a complimentary room upgrade. The attention to detail and personalized service from the staff were outstanding - friendly, professional, and always eager to assist. The hotel also granted us a late check-out until 3 pm at no extra cost, which was a thoughtful touch. Our room was immaculate, with a tasteful birthday setup that exceeded our expectations. The following morning, we enjoyed a delicious breakfast with a great variety of options to choose from. We also had the opportunity to use the spa, where the service was top-notch and the pricing reasonable. Overall, our stay at the Sheraton Bogotá Hotel was truly memorable, thanks to their exceptional service, luxurious amenities, and genuine care for their guests. I wholeheartedly recommend this hotel for anyone seeking a special experience in Bogotá.

Nothing

The staff is very friendly and super helpful. Everything what we need they made with a big pleasure and smile! Big variety of food for a breakfast and breakfast by itself was absolutely delicious. Room was very clean with a huge and comfy bed. A perfect place for you stay before or after flight.

The hotel is not brand new but this is not effect service.

The breakfast was great, with a wide variety of options. The dishes were delicious and full of flavor and the staff were friendly and helpful.

Only one suggestion, they can include more items made with beef, lamb or chicken, for persons that do not eat pork. That is the only negative comment we have in regard to our stay.

Best customer service! Everyone is friendly and extremely helpful. Food is amazing, specially the buffet, although the Japanese restaurant is also delicious. Bed was very comfortable.

The hotel is a little old, although it's very well kept. The shower clogs.

Exceptional staff who were so friendly and always happy to help us. We were upgraded to the club floor which was amazing and the food was amazing. The kids loved the pool and the location was really great.

All the facilities and comfort for a business trip. Attention from all the personnel was exceptional.

Everything okay