I was so happy to stay in one of the largest and more comfortables rooms the hotel has, not only the wide space for me to use but the balcony I had access to. From there I could spent some moments in the morning to have a view of Pereira's main roads in center ville. I enjoyed of a nice local breakfast everyday, pretty basic but enough to start your day as there are plenty of cafeterias and restaurants around. Also, the classic aspect of the entire hotel is beautiful and so pleasant to be surrounded by it. I want to highlight the accurate job of the cleaning and kitchen staff who were friendly, smiley and helpful at all times. An special mention to Jefferson, who is the barman at the Fondita, who I shared some words about the Colombian Coffee culture with. Another special mention goes to the senior waiter at lunch time who was always attentive, smiley, fast and keen to explain the lunch choices of the day. Ladies at reception also deserve a mention when at helping with check in or check out details. Hopefully the administration keeps them all for long time as they are remarkable professionals. Having the heart of ther city handy is the privilege of El Gran Hotel; bus stops, cafeterias, restaurants, souvenir shops, farmacies, fashion shops, malls and Plaza de Bolivar main square.

A desk in the room is necessary if guests need to do job with laptop computers. The shower head must be replaced for a new one as there is water spillage.

The hotel is centrally located and has some undeniable old-fashioned charm. The staff was very friendly and helpful.

Our room looked out directly into the laundry room and had little natural light. A group of young people stayed in the hotel when we were there and they were quite loud in the middle of the night.

The hotel is located in the city's center near nice restaurants and cafes. The personell is very friendly, helpful and trying to resolve issues. After some complaints I got a bigger room with a nicer view. Beds were comfortable. The WiFi is pretty stable.

Because the hotel is in the city's center, it is too dangerous to leave the hotel alone in the night. Most of the time I had hot water available in the bathroom, but not always. The breakfast isn't bad, but you really should like scrambled eggs for breakfast - you will get them every day!

Location is perfect for eating and shopping. The rooms get cleaned every day. The staff is very attentive to your every need. The area seems safe. Very affordable oh

The breakfast room was hot and I was not impressed with the food items, but it was free. I only ate 1 day out of the 5 days I was there. Also because the hotel is on a corner where traffic is constant I didn't get good quality sleep. I couldn't close the window because my room didn't have AC. I believe some rooms do have ACs.

Good area, such friendly and helpful staff. I didnt have much time in the city and needed help. They gave me lots of options for an itinerary. My family joined later which I was doing an excursion and they felt super helped by the staff too. The decor of the hotel and rooms was also very nice. Near lots of things to do.

You can hear a lot of the street if your room faces that way and can be kind loud at times.

The hotel is a beautiful piece of classy style full of chandeliers. Its located in Centro and everything is at walking distance. The staff Aanna,Lorena,Juliet and two more girls are all very helpful, caring, full of information and having a sweet lovely smile always. The breakfast staff Kathy and get assistant are also very caring and smiling. The rooms are quite big and have classy furniture and the housekeeping staff keeps it clean and tidy. At the reception level there is a bar, restaurant,travel agency and a Spa.

The rooms have no airconditioning but have fans. I being from Canada feel a bit hot😁

Very nice hotel. Staff was polite and explained everything. They even shared information about a festival that was taking place in Pereira. Location is great. Close to malls, bus terminal, restaurants, and drugstores. Breakfast was great (rice, eggs, bread, juice, and fruit). The building is old but cozy. It is a historical building I believe. I would stay again if I come back to Pereira.

Feels like a very fancy hotel that is a bit old, but with a charm. The room was ok. Location was great Staff in reception were super. Helped us to get the best nd cheapest option for a tqxi for full day of travel

Breakfast was a bit odd

Classic, well kept and prerved hotel from 1938. Just stayed one night. Comfortable and very clean room. Towards an inner yard, so no noise. Pereira had a certain charm.

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The hotel is great, the facilities make your stay convenient. I like the old style and they take care of everything. The breakfast included is good.