I always stay in this hotel when I am around Prerov, usually only one night. The dinner/food was really tasty, the room was quite big, clean and comfortable. It was 33-34 Celsius outside and the room became really hot, so a fan was available in the room (unfortunately there is no air conditioning).

The receptionist during the check-in was very kind and welcoming, but she made a mistake. She lost my plastic card with my company details on it which she asked from me during the check-in to be able to prepare the invoice. She requested me to leave it there and promised to give it back during check-out, but I never got back the card, unfortunately. Her colleague who was on duty during check-out on the following morning, didn't know about the card at all ... It's not a big thing but at that moment it was a quite bad and bitter experience for me.

Welcoming staff. Excellent parking availability. Excellent breakfast included. Bed and pillows were comfortable . I did have shampoo, conditioner, lotion, and amenities set. No AC, but there was an oscillating fan in the room.

Shower head holder was falling out of the wall, soap dish collected water, tub had rust damage. Curtains were blackout, but pulled off the tracks the first time I closed them, and couldn’t be used if the window was open. Door was loud and made creaking noise when opening and closing. Wifi was very weak as I was at the end of the hallway, but did work well in breakfast room.

It was a really nice experience, I fully recommend the hotel, the people were helpful and caring for the customers. The breakfast was delicious and the room was beautiful, warm and clean. The beds were really comfortable.

The pharmacie they have is limited so it's a problem during weekend if you don't have car. Also I asked for un big bed and I had instead 2 single beds together. But ok.

We love this hotel and always keep coming back even booking the same room most of the time. Staff is always lovely, food is great, pool is awesome and we love the breakfast choices.

Nothing springs to mind

Pool extraordinary friendly reception staff at check-in and at the restaurant

Spa is not included (extra costs) Some dudes used the pool at midnight :-(

The staff is very kind and willing to help at any time. Really high level of service. The hotel, the rooms are all very clean and inviting to stay in.

There was nothing I didn't like

welcome desk was opened very late so it was comfortable to know that someone was waiting for me

the light inside the bedroom

Good location

Needs updating

Everything of the hotel is very good 👍

The hotel is so nice, the staff are very friendly and helpful. I will recommend this hotel. Breakfast is so delicious and alot of choices

The lady at the reception who helped us check in was really polite and nice.