A quiet, comfortable room. Very clean. Reception staff were helpful.

My stay would have been even better if the main lights in the dining room had not been switched off at 19.31 precisely. I know dinner finished at 19.30 but this was rather unexpected and unnecessary. There were net curtains and venetian blinds in the bedroom window, but during summer months a pair of proper curtains would help. Otherwise a very pleasant stay. Thank you.

I recently stayed at Richmond Hotel and had a wonderful experience. The hotel is located in a beautiful park, surrounded by nature, which made for a peaceful and relaxing stay. Our room for three was spacious and comfortable, with a stunning view from the balcony. The staff were friendly and always willing to help. Special thanks to a kind staff member who assisted us with our meals due to health conditions – her help was greatly appreciated. The food was diverse and delicious, and we also enjoyed the well-maintained swimming pool. Overall, Richmond is a perfect choice for anyone seeking a tranquil retreat with great service and amenities. Highly recommended!

I liked everything!

The food was awesome! Parkhotel location is a wonderful, calm, and cute place. We enjoyed walking with the dog! A huge plus is that we can stay with our family dog! Sayna, swimming pool were included in the price. There are several different saunas and I was very pleased that the women's Finnish sauna is separate from the men!!

The pilow was VERY uncomfortable. For a hotel of this level, it would be good to replace the pillows with better ones.

We got a lovely, big room with incredibly comfortable beds. The pool area is very clean and pleasant. The staff were all kind and attentive. Breakfast was enormous with a lot of variation. The hotel is situated near but still a little away from the crowds, in a beautiful park. We loved the hotel and actually added an extra night to our stay.

We ordered dinner the first night and sat outside on the lovely terrace. However, although not bad, the food was not very tasty.

The hotel is in a beautiful location with an easy walk to the centre of Karlovy Vary. The interior is lavish and reminded me of a Wes Anderson film set. Spa area is well-maintained and pretty spacious. The staff is really welcoming and helpful.

Noise A/C or pipes made it a bit uncomfortable to fall asleep. Also no tea facilities in the room :(

I will give it a 20 if i will be posible the staff was absolutely great, the room beautiful, breakfast out of this world we have parking my daughter used the facility’s she was really pleased with them For sure I will be back but I recommend this place 200% you will love it

Nothing not to like

The hotel and facilities of hotel are great, everything what you expect from vacation (including treatments & procedures). The location is ok, it is on the "edge" of the centre of town but it gives you more quiet area (not too many tourists as it is in centre), it is close to park, very nice for walks. It is still close to everything what you would like to visit as tourist.

I had a bit of problem with wifi which was resolved quite quickly.

The hotel is beautiful itself. The rooms are super big I loved the big bathroom. The bed is really comfortable. The location is nice but not so near the city centre as we thought. Although the place is super quiet and it is perfect for relaxation.

There was no organisation during the breakfast. There was almost no description of the food and you have to guess what is on the plate. The staff doesn't help you much when they see that you are lost, which made a bad impression on me. The spa centre is nice, but the water in the pool is very cold.

Very good location on the park near the forest. 10-15 min walk from the old city center. Stuff is very polite. Breakfast is good enough. The rooms are specious with high ceilings.

The amenities in bathroom could be better. No body lotion and hair conditioner. Dinner didn’t have a lot of options

I really enjoyed the beautiful spa. It was opened nearly all day with a variety of activities. Also, the room was very spacious and a great choice of breakfast.

Parking is available for a surcharge. However, we were parking on a pavement. Some of the employees don't understand a Czech. The hotel is located a little bit further from the city centre.