Everything was perfect except the staff.

When we saw the faces and attitude of their staff in the restaurant, we had the impression that they hate their jobs. We had there breakfast 3 days and hardly anyone smiled. The girl with long black hair was extremely unfriendly. She looked with such an expression that we expected fire from her eyes. Guys, if you don't like that job, just find another one.

The room was vey spacious and the bed was comfortable. Breakfast was very good and offered a lot of variation every day. There were a number of spa activities, such as massages etc. offered if you were so inclined to take advantage of them. We had a Thai massage which was very good. Also, the use of the fenicular going up and down to the center was a godsend.

We were a bit dissappointed in the spa facilities. The sauna itself was very small and we were only able to use it once the entire week we were there, as all the other times we tried to take a sauna it was "packed" shoulder to shoulder with people. With such a large facility, you would think you would add another sauna to the hotel. The hottubs were also quite small, but at least there were two of them.

I tried second time and confirmed that it was the last. Not sure why it us that popular. Maybe spa procedures are awesome, but for me, it has lack of “personal touch”. Staff if 50/50 good/bad, and if you are not lucky, they will ruin your stay. Sauna is small. On the other hand, everything I requested in advance was done, chef during the breakfast was super useful. But overall - same as last time - I was a bit disappointed by overall feeling. Of I compare it with main competitor down the hill, Imperial is far behind, mostly because of people.

Clean, friendly helpful staff, safe, good services, good food, good value for your money. I liked the location.

I liked the location on top of a hill overlooking the surroundings. That being said, it is on a hill - there is a funicular (which is needed if you have baggage) but the funicular does NOT operate at your convenience nor is it clear from the hotel you can take the funicular, if you're walking from bus to hotel. Also, the first time you ride funicular you have to pay after that you just show your hotel room card.

Room was spacious and beautifully appointed. Bathroom was also very spacious. Really liked the room entry set up to hang coats, hats, shoes, and umbrellas. One of the owners they called Peter, actually helped our daughter get up the hill by carrying her large suitcase. Then, we received a fruit plate sent to our room. It was lovely and helpful. We are guessing it was from him. He went way above and beyond to make our stay enjoyable.

The hot tubs/spas were not very hot. The hallway where our room was located lacked any kind of decor. This was markedly different from the main hall downstairs. It just looked as if it was forgotten or removed and never replaced. A small thing yet noticed.

I had a great holiday at Hotel Imperial. Hotel location was excellent.My room view was superb and I can not explain how I enjoy the view everyday. Coffee machine at room was great & I appreciate the house keeping and room service. Spa facilities, swimming pool was perfect.

I am not satisfied with the food quality at hotel. I had dinner buffet at my first night and it was not good. The food options was very limited and salads and vegetables was not fresh. I highly recommend to add more international options to the buffet that all travelers can enjoy. I don't give 5 star point to the breakfast also. Breakfast buffet was same everyday, very limited options without quality of 5 star hotel, only one types of eggs and served cold. the staff does not clean the dishes at the table.

Great Place, honestly does not understand why it has only 8,3 rating here. Yes, the place has its age but it is lovely building with garden and amazing view to the city. Room was spacious and very comfortable. Cleanliness was spot on. I would definitely stay there again. Great bonus is the free ticket to hotels own the cableway that connects you directly with the main street.

10K CZK per night (including parking) is a little bit too much for such a hotel even during the film festival. There were some misunderstandings with car parking wallet guys but nothing terrible.

The hotel is very beautiful from the outside and offers great views from all sides. The lobby is huge, but somehow it feels cold and unwelcoming in terms of decor. The room is spacious, very beautiful, and beds comfortable. Everything is extremely clean. It has a historic charm, taking us back in time. The hotel was built in 1912. Very interesting, like traveling to the past. The spa is quite small and not relaxing,, with a small Finnish sauna, a relatively small pool, and two Jacuzzis. For a 5-star hotel, this is quite limited. They offer various hydro massages, massages, and treatments with mineral water. This is nice. Breakfast is good, but if I stayed more than two days, it would quickly become boring. For a 5-star hotel, some variety is needed instead of offering the same options as in most other hotels. They have very tasty prosciutto and Champagne for the breakfast , that is cool :) Bus number 15 goes to the city center and is free for hotel guests. We didn’t try the cable car, so we’re not sure how it works.

Room was spacious with nice view to the nature landscape and front yard. We enjoyed swimming pool and sauna even though it was tiny. Breakfast was good.

I’ve ordered foot massage and Thai lady didn’t change towels after person before me, I could clearly see that someone lied on that towel. She didn’t speak English, so when I pointed on the towel, she just removed the towel and didn’t put anything. Considering the service is not that cheap, this is something not acceptable. Also, during breakfast I was trying to put nuts into my porridge and took nuts together with black hair. Shower was not comfortable, as I could not hand it on the wall without making flood on the floor and had to carry on in my hangs. Location is on the hill, so that you have to take cable car (free) to go up and down, but it once in 15 minutes. Overall value for money wasn’t great.

Great hotel, great location ,great legacy. This hotel experienced his gold times on early 20th century. But 21st century didn't arrived...yet. The service level is 3 or 4 stars. Check-in procedures takes very long time, restaurant staff is not trained( no cleaning tables, preparing for new customer, no smile, no minimal welcome hellos,), the breakfast and dinner is faaaar away from 5 stars. The Spa is very small, crowded and absolutely minimalist. The rooms are OK, but is not checked daily for cleaning and coffee and beverage refill ...