The outdoor facility to play was excellent-- even wish we had more time there. We were able to bring our own fire works kit and use it at night, the lifts were great, the outside play area for kids were great fun. The lunch was a reasonable price for 1800JPY for adults and 500JPY for kids for stayed overnight.

The dinner was really expensive for the quality and options on the buffet table. 5500JPY for adults is quite a price... 1 dinner for 5 adults and 1 kid cost the same as how much it cost to stay overnight in 2 rooms. Also, it was mentioned on the website that the cribs were free of charge, but infact when I requested a crib, they told me it was 2200JPY per night so I had to cancel it for my 1 and 0 year old babies. It would have been extra 4400JPY for 2 cribs...

The location of the property is convenient. they have free bus from and to Nagano station. though on our way to the hotel we have to wait in Kurohime for an hour since we arrived early.te buffet breakfast is superb too. staff friendly.

the only downside is there are few resto and its fully booked. so we have to buy rice and canned goods in the smart store. which has few option and few stocks left. or else will starve. so it is best to just get a dinner buffet. but after an entire day of skiing, we have no energy left to eat a lot downstairs so we opt for room dining.

Rooms were in big and really comfortable.Fantastic view right up the groomers. Family of 4 with two large teenage boys and we all slept really well in a 2xtwin + 2xsofa bed single room. We could have stayed a lot longer. So easy getting onto great snow each day. Lift tickets are really cheap when booked in the accommodation. The onsen is amazing. As international guests we really loved feeling like we were in a more Japanese resort with few foreign tourists. And the Tangram/Madarao area has so much good snow to explore.

The food in ZigZag for dinner is really expensive for a buffet style cafeteria food - 5500 yen per person. There is really only one other dinner option that is a little cheaper in the soba noodle restaurant.

This property is great value for the money. Love being able to ski in/out and there were plenty of restaurants and relaxation areas. The onsen is amazing with indoor/outdoor areas. Being able to sit in the outdoor onsen and watch the snow fall was magical.

The beds are super hard and the restaurants were quite expensive.

- Amazing breakfast. - Breath-taking location & scenery. - Indoor Onsen. - Indoor shops & a lots of vending machines. - Loved the design & atmosphere of the hotel. - Spacious room with big bathroom. - Fantastic weather.

- Nothing.

The location and all the facilities at our doorstep. Reasonably priced. The snow raft and kids park was a highlight.

Lack of food options.

Location was amazing as you could watch the ski lifts. The room size was good for a family. We also loved the onsen

Some things in the room were a bit rundown and broken

lobby and rooms was very spacious. i lost my wallet there but the staff helped me to find it...

only twin beds,husband nd me first time slept on single beds.lights were not proper.we felt dark in the room

Good facilities, Large room, nice onsen ,many activities for kids .Helpful staff.

Few restaurants inside hotel, only buffet dinner.

Excellent ski in and ski out facilities; spacious bedrooms; friendly staff

Food options and quality were okay, but there is room for improvement.