The breakfast was 150/10. Very good

2 of the nights we were there the guy at the front desk working the night shift he never acknowledged us when we came to get some info until after some time . And he was not welcoming when we did ask a question. But was friendly an welcoming to the white guests very attentive

I am from Brazil, and went there with my wife and 2 kids (age 4 and 6) - 3 nights. . The hotel is nice, well located. I truly recommend. for sure I will stay there if going to Panama City again. Breakfast is simple but good, starts at 6am which is very nice for me. Staff is very friendly, room is good and clean. The only low score was Wifi, get a 4G with you.

Wifi was terrible, we could not book a uber properly, neither work on anything. Every time i had to book a uber from lobby it was a nightmare. I had to keep connecting and disconnecting... or asking someone's hotspot. I regret of not buying a 4G at airport.

I received a great room with a great view. I could not have been happier inside my room. Everyone was very friendly for the most part. The location feels safe.

I was unable to get either TV to function. I was leaving in the morning in a hurry to get to the airport on time. When I checked out they were very distrustful of me and would not let me leave until they sent someone to the room to check it. They asked me what I used from the mini-bar and I told them honest answer. The person found my answer was true. So I waited a long time for their distrust. Like I would really travel all the way to Panama just to steal basic items from a hotel room, get real - I did not like this final part of my experience. You have my credit card on file, so just leave me alone and let me go. I am a hard-working international traveler, not a thief.

Augusto and Arnold are excellent staff members. Incredibly kind and dedicated to their work. Very professional. Additionally and noteworthy as well is Patricia and her coworkers. Thank you for the breakfast box. The room had a fantastic view, complementary water. However it was missing face cloths. Some furniture such chair and table could be handy.

The challenge of operating the television system should also be mentioned. Turning on the television and watching a show should be as easy as that. But not this system. Instead of contacting reception, a handbook would be really helpful and appreciated.

The ambiance was exceptional. The room was spacious which allowed for ease of movement. The room cleaning staff were very cordial and helpful.

Paying for bottled water after the complimentary supply was done. Other hotels replenished this necessity daily. Rather than stating a dislike, I would suggest 1. A grab bar installed in the bathroom 2. A non skid surface in the bathroom. 3. A facility guide/policy in the rooms 4. Meals menu in the room 5. Additional clothing storage... drawers

Novotel was a very decent hotel. My room was spacious, clean and comfortable. Breakfast was great with quite a few options. I was greatly assisted by front desk staff especially Leonella (if I got the name right :)) The price for what it offered is certainly one I thought was decent. I enjoyed my stay there and particularly because of location & amenities.

Wished there were a pool & a better procedure to use the lifts because I had much difficulty getting the key to work which I had to have reset on numerous occasions.

The location to fabulous restaurants and the Metro, huge T.V. and great channel selection wonderfuliy comfy bed and bedding good sized cooler

The painfully slow and torturous check-in which lasted about 20 minutes, no pool, no gym, upper restaurant closed, bathroom door couldn't close properly and had to be locked, no plug for the basin, much water wasted waiting for hot water in shower and basin

The staff at Novotel was very helpful. The man in charge was able to get us a room immediately when we arrived back from our cruise even though it was only 10:30 AM. They arranged transportation for us which was excellent. The food in the breakfast buffet was very good, with a large variety of choices. We ate dinner, our first evening there, at the restaurant and we were very surprised and pleased with the quality of the food. I would highly recommend Novotel to anyone traveling to Panama City.

Great location in El Cangrejo. We could easily walk to Via Argentina for coffee, dinner, exercise, etc.. The breakfast was really really good. The king bed was firm, just how we like it. I appreciate the two free water bottles. Check-out at noon was awesome.

Took a bit to check-in. Our room’s seat/chair was stained and a little table was scratched up. Other than that, it was a fine stay for a night.

It was our first time in Panama, and the hotel was a very positive part of our experience. Excellent breakfast, not continental, and the staff was very welcoming. We would definitely go and stay there again. Wifii was also very good.😊

The hotel didn't have a shuttle service, which I thought could be nice and would save the guests the price of the Uber to and from the airport.