Room service exceeded our expectations with reasonable pricing when compared to US hotels. Room was spacious and we had a beautiful few of the surrounding area. Access to the amusement park through the hotel was especially convenient. The food at the convenience store was decent with access to subways and bus within minutes from the hotel. Hotel staff very polite and courteous.

We could not purchase fast pass amusement park tickets through the hotel.

Nice hotel, my daughter Najlah like the hotel so much. she even wanted to rate them 10 out of 10. Attached to the theme park (Adventure world). Attached to the Mall. Nice food court just under the hotel in the Basement of Lotte department store.

In the club floor room there was a smell because they were cooking in the lounge. The breakfast surprisingly very bad. There was a very very very rude reception employee she was impolite. Thats why this hotel didn't get the 10/10

We booked the Bread Barber Shop Room and the kids loved it. Location was superb as Lotte was near the Lotte World Mall and had alot of available restaurants, cafes and eateries and shopping available. We also stayed here as it was next to Lotte World theme park which we spent a day at. We didn't get the hotel breakfast.

As we were travelling throughout Korea, Lotte was out final leg. We forgot we had we had reserved a 2nd room for the kids as we have been in and out of hotels for 2 weeks. The check-in staff unfortunately did not check that we had a 2nd room reservation to us upon checking in until the next day. Thankfully they were gracious enough to waive the extra bed charge for the 1st night.

We had a suite for 16 days, good functional space. Mini bar and facilities very functional, and free first round of drinks is a nice touch. Very accommodating staff and service, asked for extra towels, water and ice, sent swiftly. Housekeeping very thorough and kinda learnt our preference after the 5th day. But we did get a few days of "misses", perhaps a different person/team? Location is almost second to none! Having access to multiple malls and public transportation is so so convenient!

Room is a little too dark at night. Smelled like stale cigarettes, we had to endure stale cigarette smell on chase lounge and some pillows for a few days. Some days (very few though), housekeeping is quite bad...

Your reception and ground staff were impeccable 👌

The pillows were too soft...should supply one hard and one soft to make a choice..also a longe or chairs in the foyer would be good

Everything: service, bedroom, sauna, swimming pool, ...

The room was clean, great view and exceptionally comfortable. The amenities are outstanding. It was suitable for my needs, but possibly a bit small if it were for two people, it would no doubt feel a bit crowded. A perfect place for families. I did not have the breakfast however, the restaurant was very busy every morning so I would take that as a good sign. This is a Mecca for shopping and food with the department store and mall right there. The subway is also easy access. The main lobby staff are very helpful.

I did call down to the front desk four times to get assistance with my bags for check out and I never got any response, so I don't know - maybe it is something you need to request in advance.

This is a lovely hotel for everyone needing to stay in that part of Seoul. Immaculate lobby and warm and friendly front desk staff. Efficient check-in/check-out. Solid size room for two. Comfortable beds. Good housekeeping, everything is nicely clean. Convenient connection to Lotte World Mall and also to the metro. Also, airport limousine bus stops close to the hotel. Nice restaurants, coffee places, Seokchon lake (gorgeous cherry & plum trees in spring), Lotte World Tower, etc. in a close and convenient proximity. Dedicated entrance to the Lotte World Magic Island, so guests can skip the lines and go in and out with their day passes.

No decent coffee machine in a room (one would expect a coffee machine in a 5* hotel). A bit dated rooms. Small wardrobe space. The elevators take forever. Quite distant to main city attractions not related to Lotte World Magic Island & Lotte World Tower.

My family loved the hotel and with good reasons given the value for money. Location is excellent, just walking distance from Jamsil station. Malls nearby for easy access/shopping/breakfast coffees. Top notch views and facilities - the indoor pool and Sauna were my fav. There's a middle lift where it's windowed and you get to see LotteWorld. We also bought tickets to Lotteworld and the Magic Door entrance was soooo convenient to enter, no need to queue to enter the themepark! Room was amazing, clean and neat with all the right amenities and features, we even requested for different pillows!

Long walk from the basement metro station exit to the Lotte Department store lift and more walking to the Hotel entrance lobby via the Lotte Department store. Why not just have a dedicated lift to the hotel instead? And please put up signs to show Hotel Lobby? This was the ONLY issue I had and it's a fair one due to accessibility of finding the hotel upon arrival via Metro at Jamsil station.

I had a 2 night stay before my cruise and I wanted to experience a Korean amusement park. This hotel is the best location for doing so! Its all walking distance to the park/train station, and restaurants.

I liked everything! I guess I would say that a lower price would make it better, but that applies to all hotels. I also booked 3 months in advance so my price was much lower than having booked only a month in advance.