The resort was really nice, our room was in the prefect location (wasn’t too far from anything). Very kid friendly! The food was good! But there are some flaws. The spacewalker restaurant didn’t serve everything that was on the menu (the volcano ball that everybody was raving about was out) so disappointed. And some staff was racist. Example when we were in line to get ice cream at the sweetery, waiter try to serve the lady behind me and even the lady behind me said they were here first and she was a white woman. The waitress continued to serve the white lady. I noticed in Italian restaurant (Verdello) they said all the Black people at tables never said any Black people at the booths. The room in the rooms were hard to use. There was no list of numbers to front desk or house keeping. And there was an issue with my transportation coming back but that wasn’t the resort fault. That was taxlio fault. Other than that it was great!

The staff was very nice. We enjoyed the kid’s activities and the nightly shows/activities in Gourmet Village. The pools were nice and clean. My kids weren’t to interested in the nightly kid shows, but some people people seemed to really enjoy them. My family really enjoyed getting slimed at the Water Park, and participating in the pizza making class! Dominican night was a great experience also because there was local food, live music, and dancing. Having my daughters’ hair braided at the resort was such a nice touch!

Stop forcing people to do that time-share presentation!!!! They promised that my kids would get to tour Sponge Bob’s pineapple villa. Instead they roped us into a 2-hour time-share presentation. They said it would only be an hour and we would see Sponge Bob’s house.. and neither were true. We had to listen to four men try to sell us a $69,990 vacation package. They then got angry when we said “no”, and one guy said we were cheap! One of the people trying to sell us the time-share had never left the island in his life! If it’s such a great deal, how come he hasn’t bought the vacation package and traveled to their resorts??? The only benefit of their presentation is that they give you coupons for various activities.

I liked the room a lot, the bed, the TV options, the bathtub and large balcony.

The golf carts took too much time to arrive from one point to another, there should be fixed shuttles between the beach, spa, reception and kid's club. The kid's club area is way too loud, and there's not enough shade. Not ideal for tranquility and napping if needed. The service there is very slow and the food quite poor in quality (tastes like leftovers, not fresh: the frech fries super dry and guacamole smelled and tasted bad).

beautiful facility lots of amenities the staff was very pleasant

The food in my opinion is basic not gourmet. The food at Interstellar was not good in my opinion

All the amenities were awesome.

The upselling was ridiculous for things like photos. The beach being flooded by merchants is also rather annoying.

We really liked everything. The beach was awesome!! it has several pools, and the water was nice. The bar in the pool was amazing, the service was great also. We liked the food a lot! And all the activities.

We didn´t like we had to pay extra for many things I think it would be nice to have it for free considering the hotel's price. You had to pay extra to lay on the first row on the beach... extra to have breakfast with characters.

Everything of the property was good

I did not like the staff becaus they did not give good information..I ask at the concierge for a special treatment of my son birthday and they never did something..I taught that my son would meet paw patrol because it is his favorite but nothing also ..also at Nick aqua park he did not meet a single theme..

Room was stupendous, we booked a wrap around room and it was perfect for us. We had ample space for the kids to swim freely. The beach was spectacular and the events/activities were plentiful. Aqua Nick was also a lot of fun, the lazy river was a hit.

The food was just average, it was really hit or miss. Some restaurants like Space Walker were delicious while others were not very good. Room service was just "okay." I wish there were more options offered. Tip: Be sure to specifiy how you'd like your food cooked otherwise it might come out raw also order with plenty of time and expect an hour wait.

Beach access is easy. Room is comfy and clean. Staff is pretty accommodating. We gotta meet lots of characters on their schedule. We avoided the concierge service so no forced sales for us! My son loves the Snick Lounge.

Transport cart could take a while. Their buffet restaurant could get pretty hot at times. Very slippery floor after the rain and the hotel didn’t have notice or do anything abt it!

This resort was immaculate and beautiful. Never saw anything out of place. I was very pleased about the aesthetic

My family members were on the resort as well but they had children with them and we were not pleased about the entertainment. We saw 2 characters and that was by chance. In order to see SpongeBob you have to pay which is insane when you’ve already spent so much money on the vacation.