The facility is beautiful. Every member of the staff is exceptional. All extremely courteous and helpful.

THE FOOD!!!! I'm not one for wasting food, so I would take a spoonful of different items to try out. Very disappointing. Only good thing was breakfast. Also, why are there no salt shakers at the tables? Had to ask every time. We come to the DR two or three times a year to visit family and stay at different all inclusives in Punta Cana and this was the first time we had to wait till EXACTLY 3pm before being checked in. We usually arrive earlier so we don't get hung up in traffic and they check us in so we roam around the property and use the facilities and then at 3;00 they hand us the room key, but NOT at Emotions. 👎

confusion on booking no help on fromt desk

The food the people was very nice

I am a married couple they give me to bed in the room and then refused to change it

Amazing service and support. The beach, the food and the staff were great!

Our room started smelling weird in the afternoons. After mentioning it to the hotel staff support person, they did clean the room and it was amazing, but then at night it started smelling weird again. Overall, it was a great stay, but that specific room smelled weird.

The property was nice and clean the room was very comfy and clean as well with hot water in the bathtub . The food was delicious and always hot too .

Just the alcohol taste little cheap , the only drink I enjoy was the Beer , Then the rest like the rom and the margaritas tasted weird and the piña colada for nothing that I liked.

The people and their service was great. They treat you well. The One Coffee Shop was a really cool spot. The a la carte restaurants were the best.

Quality of food and drinks in the buffet and different snack bars. Lack of room snacks. No ice cream anywhere in the hotel. Hotel feels like a watered down version of the actual experience they want you to upgrade to.

Hotel

Receptionist steal from people checking in. They charge fees they invent to keep the money for themselves they try all kind of tricks to charge you more

The location near the beach mixed with the weather made it perfect!

Honestly, I had no complaints, the property was excellent.

worst of all is that it is almost impossible to find a reservation in other Restaurants than the regular one. It is almost unacceptable to me that you have a category that is not allowed to have room service.

Nightly entertainment was very good. Staff was quite friendly and the property is nicely maintained

Food was only ok and there were flies at the buffet area. The disco goes on until 2 a.m. so it was hard to sleep because of the noise on Saturday night