Very nice room, high and comfy bed with a huge blanket! I have felt like a queen! Really nice bathroom with a big shower and a marble vanity! Nice wallpaper! The armchair is really comfy! Very nice lobby with different styles of chairs and golden decoration. They have wifi in the lobby. There is an old typewriter, where you can write something for your people at home. I highly recommend this hotel!

The location was fantastic as was the building and foyer. They've really leaned into the heritage of the building which was fantastic as was the extra floors, one with an art gallery. We loved how easy it was to get around from here. The bathroom was very large and the style of the room was fantastic.

The hotel didn't really know if it was premium or not. It felt it was caught in the middle. We had our bags offered to be carried down the stairs on departure but not on arrival (which is fine because we are happy to do ourselves), however I feel this would usually be standard with 4 star. There was also no minibar, which again is fine as we don't use this, but strange for a 4 star hotel. The room layout also seemed inefficient, but large.

Good job on the breakfast. Good experience going to the bar at night. We met friends at a restaurant for dinner each night, so we have nothing to comment. Your staff is second to none. Your training program is working very well. Truly one of the best we have ever encountered. It wouldn't hurt to have some of the top newspapers in the lobby.

Our only complaint is the towels. The quality may have been good to start with, but over time the use of fabric softener has turned them into scrub pads. This is a BIG issues with ladies. And just as a reminder. it's the ladies who decide on the return visit. This needs to be attended to post haste. The TV in the bathroom didn't work, but we never had a use for it. Would have been nice to tune in some music though while getting ready. No big deal! Only one robe? come on guys. My poor wife had to walk around naked. But . . . the robe was wonderful. A little extra attention is called for around the base on the shower door.

Great

No bottled water in the room

everything

nothing!

Great location and a beautiful hotel.

Valet parking expensive.

Location was amazing for our needs and the attached bar/restaurant was really nice. We stopped for drinks before dinner and had the friendliest bartender - smooth check-in, comfy bed, historic hotel. Would stay again.

The bathroom door was on a slider, didn't provide much privacy but it was OK for us. Just not loving the trend of sliding doors on bathrooms.

The breakfast was great, but I didn’t realize it wasn’t accessible on the weekend until our arrival. It worked out that I was able to find a Starbucks and pick up a few items.

Better information to help figure out the transit system as it’s not something I’m used to. I used the map in the lobby, walked most places and used an Uber out of necessity.

Loved that the hotel was walking distance to Solider Field. Also loved the 1920’s vibe with original decorations and stories in the lobby. Room was comfortable and very updated. Very clean.

Price. Granted it was a concert weekend but that is the most I have EVER paid for a hotel room. Certainly was my choice to book but looking back $800+ to sleep for 1 night is crazy.

They were able to accommodate early check in and concierge was able to deliver a bottle of Champagne that met us in the room when we arrived. Immaculate room with great finishes and fixtures. Common areas were well maintained and tidy. Excited that this hotel was renovated and ready for a new generation of travelers! It’s a gem. Have an employee show you the ballroom if you get a chance.