Breakfast was nice, and nobody made a fuss about me taking a plate up to my partner after eating mine. When we wanted new towels, front desk gave towels to us right away. Very nice!

I walked into the gym WITH MY MALE PARTNER and a random dude immediately wanted to direct me to a separate 'gym for women' down the hall, (it had cardio machines and things) but that was just an individual guest being a... Doofus (:

Close to where i needed to handle the business i made the trip for,clean comfortable rooms

Other guests closing their doors with a loud bang. I was told at check in the lounge would be closed Sunday and Monday so I eent yo local eateries for lunch dinner . Monday I went to take advantage of the offering of breakfast.Cold soggy eggs in clumps cold sausage links No pastries available no ice available for juices. Nextbtrip i will fore go breakfast. No working phone in the room and being told lounge would be closed, intook my guests out to eat, came back around 7 and the lounge was open for business

The staff was very polite and friendly. The room was clean and bigger than we expected. The breakfast was excellent: a lot of choices, both hot and cold. The location was convenient. The hot tub was amazing. The water stayed hot.

The pillows! They were too short, and therefore, I used two, which hurt my neck. We would have perfered a separate shower from hot tub.

We were going to see a show at Tioga Downs, so this was the closest place available....about 15 minutes away. Was pleasantly surprised at how nice it was! The room was very clean. Breakfast was the typical type of hotel breakfast which is all anyone really needs, so it was nice that it was included for free. We had to grab a taxi to Tioga Downs which was $20 each way, but better than worrying about driving (we had a few beverages).

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Breakfast was ok. Need more options. The waffles were good. Some Organic cereals would be nice. Like Kashi. Bigger and better tasting muffins. Almond Milk to drink or put on cereal. We did not eat any cereal!!! The beds were comfortable. We asked for help with the TV and they came right away. I asked for another blanket and it was delivered promptly. My biggest complaint is that the inside of the heat register was filthy with dust!!! I asked them if they could clean it, but that never did happen!!!! Children, older adults and people with Asthma should not have to deal with those conditions.

I love the pool and jacuzzi. Also love the fact I can bring my service dog. I've stayed at Grand Victorian so many times. I know my service dogs favorite was staring at himself in the mirror before getting on the elevator the way Tanner what strut his stuff like a million dollar baby is priceless. Sad to see mirror doors on elevator gone. I think that's what brought 100 percent more luxurious to this hotel alonh with many other unique features . Enjoyed our stay.

The mirror elevator doors are no longer there

The room and staff were professional and friendly. We enjoyed having the bar available for a quick drink.

I wasn't able to try breakfast. Breakfast ended at 9:00 am and I arrived at 8:55am and the doors to the breakfast room were closed. I was disappointed. A fresh cup of coffee would have been nice.

Size of room, and the tub.

The only bad thing I have to say for the two nights we stayed is that we had nothing but trouble with getting into our room. We had multiple key exchanges, etc and the last night they gave us a new set that worked for maybe a hour bc we had to go out often because we had our pet with us and it stopped working and at this point one person had to stay in the room to let the other person in everytime we left the room. Stayed her multiple times before and never had an issue with the door.

The staff was great from the moment we first got there, advised the bar was closed that night but that if we wanted anything he would get it for us, even said if we wanted a mixed drink he would do his best to make it. The room was clean and comfortable... the whirlpool in the room was prefect. The breakfast was good and fresh hot food was available.

The hot tub had alot of kids in it. But other than that we had a perfect stay.

It was clean and accommodating the staff was helpful and the breakfast was wonderful

The only thing I didn't care for was there was a musty smell throughout the building but the place was clean it just smelled like an old building when it wasn't