Staff was very kind. We enjoyed our stay in Calais because of the location of the Hotel. They are also very helpful and kind. Room was okay and also had airconditioning which helped in the warm days. Breakfast was lovely and the check out was fast and kind.

It could use some upgrading on it's rooms. They look a bit ran down and also we saw some cobwebs on the roof and some spots in the roof like if someone was playing with the smoke detector...some paint will be nice. I also was asked kindly to join the travellers for Holiday Inn..and it took a bit of while...but was okay. We just wanted to rest soon so trying to join that was not needed in that moment but was welcomed.

Very good hotel near the port of Calais. We had a room on the third floor with exceptional sea view. The room itself (premium) is big and well equipped, the bed very comfortable. We liked the wooden floor, which was very clean, much more than carpet floor. The bathroom is big and comfortable too. The towels and bed linen were extremely clean. The breakfast is basic, but the breakfast room has a great view towards the port and the sea. The whole staff is very friendly and always busy to fulfill the needs of the guests. We will return!

I only stayed one night before heading back to the UK, but the hotel was really nice. The staff were friendly, and the hotel is situated really close to a lot of bars and places to eat. Parking was on the road, and was free which was a bonus and there was plenty of room to park our large pickup. the hotel is also really close to the beach. the channel tunnel is only a short drive away too so it is excellent if you are travelling early.

I didn't like the fact that we ended up almost bringing a stowaway back to the UK on the back of our pickup. That was nothing to do with the hotel though, i just felt like moaning about it lol

Very easy to get to if you are a ferry foot passenger, there’s a free (very mini) bus from the port called Ballad’In, it drops you right at the back of the hotel or in front of you press the bell in time (lol) note it doesn’t work on Sundays. The hotel is right in the town centre, beautiful sea views if your room has it. Staff are very helpful and friendly. We had an issue with our room and Manon (I hope I spelt it correctly! Pardon if it’s spelt incorrectly) was so helpful and arranged an alternative upgraded room for us. She was full of information about the local area and transportation and is an absolute joy. The rooms have air con and radiators so you can be very toasty on those cold nights. They accept pets if you are travelling with one, there’s a breakfast buffet but we didn’t try it. It’s accessible with a ramp and a lift. The hotel is very clean and the showers are huuuuuge you can easily fit 2 adults and they have a rain shower and standard hose. Highly recommended

The availability of lunch / dinner, however you can use apps for delivery or stroll into the town.

The room was spacious, bright and clean. The bed was one of the most comfortable i have slept in after nearly 70 years of travelling In fact i am tempted to return for another visit and add an extra night just to enjoy the bed again. The location is good with classy restairants a few minutes away.Car parking is very easy - just opposite the hotel. The staff are excellant. All in all, a very enjoyable visit and i hope to return soon.

Nothing needs changing.

Great location, friendly staff and lots of free parking. Breakfast was included everyday and not too busy. It was very quiet when we went so you could get a drink at the bar or ask the staff a question.

One small lift which was a bit awkward with lots of people and luggage, or if you had to wait for it. Rooms were slightly dated but not too much of an issue. There was noise at night from the local area.

Excellent hotel at the right location. Room has plenty of space with Two double beds and a lounge area! Free coffee and tea making facility. Everything is great!

Temperature of the water seems inconsistent. occasionally cold water runs in with the hot water flow.

Hotel was absolutely lovely and felt well worth the price paid. Room was lovely and the bathroom was great too with a fantastic shower and high quality products.

The double bed was a standard double rather than king size so was pretty small for too people. Parking is outside and basically first come first served although we did get parked close by.

The hotel is situated close to the beach and the promenade, the city hall and all other places of interest are also in walkable distance. The staff was very attentive and nice. The room was quite spacious, and the bed was comfortable. There was shampoo and conditioner in the bathroom.

The only thing - a hairdryer. It had very low power it took ages to dry hair.

The property is well situated with ample restaurants nearby. Rooms were spacious enough for our overnight stay and breakfast was fine too. I will give a special thanks to front office staff Rania who was very polite and helpful with our many questions and requirements including arranging for uk to Europe Plug adaptor

The lift button probably as it is small and got pretty busy in morning.