Good sized apartment for family of 5 and very comfortable. Location of accommodation and proximity to the ski slope is a few minutes walk. Aspen cafe nearby was great and staff excellent.

Tendency to be very noisy. But not a huge issue. It was a bit confusing for that 'Crystal Resort' is not a part of the hotel, so we were told we had to pay to use the swimming pool there (we had friends staying at the hotel, so our children wanted to join them there).

It’s not crystal hotel but apartment on rent. Anyway place has its own pool and sauna, walking distance to restaurants, pharmacy, markets, ski rentals and lift, also skating ring.

We did not had Wi-Fi so to TV access.

Excellent stay. The receptionist allowed us to check-in early and check-out late which was super convenient. It was also a pleasant surprise that the pool and hot tub didn't cost any extra, and it was just a short 5 minute walk away (although located in a different building). The location was decent, located in-between a couple of the major skiing areas, although it can be good if you want to go to both, but also can be a hassle if you don't have a car.

A stocked minibar and microwave would be a nice touch

Brand new , neat and clean with washer and dryer and Two balconies with view of the ice rink!

Stove but no pots or pans. No extractor fan above stove. I would recommend some protective shield (Perspex)on the beautiful wall paper around the stovetop to prevent damage. It was very difficult to communicate with reception as English very limited

Location is great, the room is spacious, its apartment hotel, with washer and sink. the room is clean. Overall, I liked my stay there. Also, the staff is responsive to the needs of hte guests.

I expected that the room will be cleaned every day, but it was cleaned twice during 6 days which we stayed there. the Please clean my room sign didnt help. and we had to ask for a toilet paper, they won't put it every day.

clean new near ti important areas

no dining table in our flat staff was s rude , made our check in after 15:30

Amenities inside the room.

Service from the staff needs to be improved.

Breakfast, location, spa

We arrived at 15:00 and room was not ready. Toilet was dirty, no toilet paper.

The property was clean and cleaning ladies were very nice and polite.

Shower glass door shattered during our stay at the resort and my mom got minor injuries. But the manager of the resort didn't even express any concern, didn't even ask if anyone was injured and he was not letting us leave the resort without paying them the extra fee for the damage instead of offering us the compensation. Finally I called the police and the police officers were shocked with the fact that they were not letting us leave the property. We were finally able to leave the resort with the help of the police. The receptionist was very rude and she was screaming at us.

actually i feel myself they cheated me and here is why: booked room with kitchen and there is kitchen decoration, no any facilities, you can't use kitchen because you have absolutely nothing to use. there doesn't have any toilet paper, no tea , no coffee, it;s just empty apartment without kitchen, you can saw there stovetap but it diesn't work and you didn't have any kitchen facilities too. they didn't provide me WiFi password at check in and didi't found in room too. i get only next day nut it doesn't work, so you will not have internet there! tv chanel didn't work and they solve that problem at next day. they called resort but there is nothing for rest. staff answered cinicaly of my cuestion at booking.com chat instead to sorry. overall is overpriced apartment with empty kitchen without facility and equipment