Great location, service, sleep quality due to the mattress quality and silence in the room (when the windows are directed to the courtyard), tasty breakfast, cozy spa area

Everything was great, except for one thing which can be improved - more attention to requests made in advance during booking. The hotel team forgot to fulfill my request (which I asked in advance via booking and the hotel representative confirmed that they would take care of that) provide me with pillows and blankets without feathers. when I arrived in the evening, it took them more than one hour to get the bed stuff changed.

The room was very nice and the staff at the front desk were very accommodating. We needed to print a reservation for a train ticket and they were very helpful.

The staff in the restaurant. My husband was not feeling well the second night of our stay, so I went into the restaurant. No one came out to acknowledge me. They were still open for an hour or so. So i gave up, and I asked the staff at reception if it was possible to heat up food. They asked the cook, and the answer was not unless it was in a glass container. It was in a foil container with a lid, so the answer was no. This problem would not have occurred if they gave rooms a microwave. We have observed that if the hotel/ apartment has a restaurant, there is no microwave in the room. Since they give you a refrigerator, they should also give you the ability to reheat your leftovers.

The hotel is well located right near the river and old city gate in Dresden. It's also about a 5 minute walk from the famous Christmas Market. It's a large complex with plenty of space. Our room was extremely spacious and the complementary mini bar was a really nice touch. The shower was hot with good water pressure as well! The staff member at the checkin desk was extremely kind and knowledgable as well. She also remembered me when I approached to check out. Plenty of parking available directly under the hotel as well, which was nice to access our floor and room directly via the elevator from the garage.

The rooms were a bit older. They could use a refresh at some point. But that did not detract from the stay very much.

Great value for money. Free mini bar for which I was only interested in the non-alcoholic drinks.. cola/fanta/water but welcome in the hot weather. The hotel bar was a nice and friendly facility and comfortable too Reception staff helpful and with good English

Wasn't so happy about being asked for a credit card deposit. When I asked why I was told to cover bar bills etc.. but I have a preference to settle any such expense at the tome and not put it on the room. Clearly there has been some reason to do this on the hotel's part. But I never come across this before. Staff informed the charge would be cancelled if not needed after a few days but I was uncomfortable with this.

The location is perfect if you want to stay right in the center of the old part of the city. The rooms are sound proof and have very comfortable beds. And the contents of the minibar are included!

Everything was great except when we arrived early the lady at the reception was obviously annoyed by something or maybe it was because I didn’t tell her my name first before I explained that we got there early so if the room wasn’t ready we’d be total fine with coming back later. For a hotel in this category I expected a more friendly welcome.

The check-in/check-out was quick and easy. The room was very tastefully decorated with high ceilings and modern fixtures. The spa was very classy, clean, quiet. The location of the hotel was truly in the center of the beautiful historic old town, close to tram, malls, many restaurants, and the river. Having bottled water and a coffee machine available in the room for free was a nice bonus.

While I did not try the breakfast and therefore cannot comment on the food or selection, I felt that 29 Euros for a breakfast was simply too expensive. I was also unable to find a price-list for the mini-bar.

A very pleasant stay. The room was large and comfortable, and clean. Fast check-in Breakfast was good. All the personal that I had contact with were professional and very attentive to my needs. Josefine Deß at reception made my stay extra pleasant.

No Concierge service. This is the reason I will not return. 5 star hotels in my opinion have to offer this service. Reception tried to give me advice and tips, unfortunately their knowledge of the restaurants in the area was lacking.

Extremely professional staff. Do not shame anything at there!!! Be a brave! Everyone else is the same situation. Life is now and you have to learn new things. It is not necessary to be totally quiet in the sauna. But if someone do not like to speak for others, do not force them for it. Do not speak too much. This depent between people. Everyone know the common rules and common sense. If you are nice to others, you can trust, that others is nice to you too. Anyway everything works well in the Spa and people are very friendly and good peoples. So perfectly experience. Amazing! There is good massages service also.

Breakfast. There is too little things... and too less options. Maybe water is too expensive just now. I really do not know what's going on in the hotel services in the germany...

The breakfast was excellent and the all the staff was really friendly, helpful and funny. We loved how spacious and comfy the room was.

The style/decoration of the room looks a bit weird, perhaps because different parts of the room have been renovated in different periods. However, this is the least important thing. I am just mentioning it as a thought and suggestion for improvement and development of the whole experience.

The hotel more than met our expectations. It is right in the middle of the town square and 4 stops on the tram from the station. The room was large and very well decorated. THe breakfasts were really good with lots of choice and all good quality.Very tasty. On top of which there is prosecco! Staff very helpful with ideas of what to see/ do

Nothing. Although the toilet and shower in the middle of the room was unusual!