It's a great location for us in order to break up our drive across Europe. There is ample parking and it's dog friendly. Friendly staff. Comfortable bed. They made more of an effort this time so there was even a dog bed and bowl waiting for my dog. Restaurant staff member was very helpful in making sure I could have a gluten free dinner. He even caught an error regarding cross contamination which was impressive.

The carpet in the rooms are dirty. It makes more sense to get rid of them and have wooden floors, especially if you allow dogs. Not only is it easier to keep clean but looks and feels cleaner too. Not using loo roll from a previous guest also makes for a nicer experience.

Good location, nice personnel, especially on breakfast. We use this hotel every year as a rest stop on a way to our vacation.

There was a mishap with our booked room, however it was professionally handled by the receptionist. What wasn’t really ok, that the room we got was near the entrance and there were really noisy people coming down the hall during night so we did not get enough sleep, what is not very safe when you have a full day of driving ahead of you. We choose this hotel to have a relaxed night and to rest ourselves and not to listen to some drunks.

The Hotel is a very comfortable and has a high standard.

I think since the transition from Kempinski to Hilton, there is a noticeable difference in the staff training, and the finer details were not up to the previous attention to detail, on small points such as a stirrer being offered with a cocktail in the bar and other presentational issues, and a little confusion at the check-in process although it was handled with professionalism.

Beautiful hotel, very clean, staff are welcoming and helpful, pretty good English, excellent indoor and outdoor pools. Magnificent views and pond, private and quite.

Booked a massage, was very unprofessional.. Very short and they said they don't have time for a couple but apparently their therapist is also working on front desk and he booked me when finished for 06:00 until 06:40 than went home. Was very much disappointing especially since everything else was pretty awesome.

Very quite and cozy rooms - spread out quite a bit but that makes a lot of rooms have a nice view on the park (that's what I'd ask for) - pretty green! Staff is very friendly and welcoming, the restaurant excellent. The bar food offers the usual (club sandwich - very large, comes with fries!) but also some rather unusual choices (French if I recall correctly).

Not much really, if you have difficulty walking this might not be for you as the rooms are really spread out. In that case ask for a room close to the main part of the hotel.

The parklike setting facing a lake is impeccable.

Spa was booked out all throughout. They mislead you on the view - a common marketing ploy. They would tell you that your room has a view of the park, but this may or may not be the case - you may get a sliver of a view of the park and bang on view of another room.

This hotel is just beautiful! Excellent service from staff all round! What we loved the most was the decor, ambiance and elegance of hotel. Spa is everything! We got complementary tea and scones, we have not found any other place in Frankfurt that makes these! Our stay was beautiful. Only disappointment was the room, the carpet was stained and the quality of bath robe/gown is quite poor considering how elegant this hotel is. If these too things are changed, I would change my rating to 10/10

Lovely outdoor and indoor pool. Friendly staff , comfortable ,spacious,functional rooms, good signposting throughout the building

Prices for parking, food very high as nowhere else to be reached on foot. We had a room far away from spa, reception, which resulted in long walks.Maybe checking mobility of guests when allocating rooms.

the locations and grounds were wonderful. the breakfast was excellent

the prices at the restaurant. we paid almost 100 euros for lunch. they charged us 50 euros for early booking without informing us first. the minibar was said to be free but it was completely empty and never filled with new items. the hygienic items in the bathroom were empty and not replaced. our room wasn’t cleaned the whole day. we asked for a packed breakfast since we checked out at 03:30 am and paid for it but didn’t even get answer when asked regarding that option.

The hotel is gorgeous with an amazing spa which had everything. Room was great size and staff made sure our dog was comfortable with extra amenities for him. Restaurant serves great food and there is an newly equipped gym which was a pleasure to use.

Air con did not function properly which made it hard to sleep as it was too hot