The welcoming nature of every member of staff and their sensitivity to depict your needs at every given time.

I only had one encounter. I placed an order for dinner and it took regular calls from me to check and confirm if the order was ready. It took over two hours. That's not good enough. Even when I went to pick the order up, they could not even apologize for the delay. Despite the AC, we sweated profusely. I think the ACs efficiency should be checked periodically.

The hotel is very nice, I like the beachfront, swimming pool, the room was spacious with the view to the ocean. The breakfast was fine, I also liked the Sunday lunch buffet. One of the things I liked most is the piano player in the evenings, he can really make atmosphere of the place

The music was a bit too loud at the pool side and inside during weekends also. The wi-fi signal did not reach to my room, but I used data so it was ok. I wish I could swim in the sea also but there was too much rock.

Beautiful hotel. Amazing view of the ocean. Staff was extremely friendly and helpful. I definitely recommend this place for couples or families visiting Accra. Quite and serene environment.

The room service prices were not the ones advertised on the menu. You have to pay an extra fee just for room service. Not enough water pressure in the shower. But this can be an isolated event. The beach is rocky and the access to it is difficult but for good reason. However, there is a sandy beach near at walking distance.

The breakfast was terrific. Staff was so friendly and accommodating. They would go out of their way to make my husband pancakes and a fresh omelette. We loved the local food selection

The gym was not set up when we arrived. My husband and I set most of it up ourselves and asked for help to get the elliptical machine to a working plug. There was no water cooler working in the gym and no sanitizer or wipes to disinfect the equipment before and after use although there was a sign instructing us to do so. The treadmill was out of order. The beach is gross, but that is not the fault of the hotel.

The hotel is very clean! Breakfast was okay. We liked that the Chef made customised omelettes at our request. There was no fruit juice left in the dispensers when we arrived. Should have been restocked regularly. However I have no doubt that if we had asked they would have attended to it right away. The variety for breakfast was also good. It was tasty and filling. Staff were very attentive from the beginning right until the end of our stay. Very helpful and excellent service from all members of staff from the cleaner, to receptionist to waitresses in the restaurant. Love the fact that you can get a decent meal at practically any time of day! We had dinner after midnight! That was wonderful for us as we checked in after 10pm due to a late flight. 10/10 for hospitality!

The fact that there was no running hot water in our room. Didn't make a fuss as we only discovered it very early hours in the morning, however it would have been nice not to have to take a cold shower especially after travelling from a place where we are used to hot baths and showers no matter what the weather. The rooms could do with updating as they are a bit tired. Decor needs refreshing.

Wonderful views of the ocean, especially from the restaurant. Pleasant breeze and view from room balcony. Nice seafood at restaurant. Friendly staff.

Loud sounds from nearby church on Friday night. Also hotel is a bit distant from city center and airport, but beach front access requires such a location.

Staff were super helpful and made me very welcome. Bar and restaurant served, great food and drinks .Two large screen TVs showing Sports and news.

Internet was lagging in my room but worked fine hotel main reception and lounge.

Overall we enjoyed our stay here. The facilities are good and the restaurant food was enjoyed by all the family.

There was a "pool party" on our first day and the music was very loud however the reception staff informed us of this when we checked in and the music didn't play after about eight pm that evening.

Loved the complementary airport transfers. Saved me the headache of looking for transport in an unknown place. Room was a good size. Big bathroom. Very clean . Amazing seaviews. Friendliest and most helpful staff. Great property overall

Slow wifi. Uncomfortable bed and pillows. Only Earl Grey tea in room( staff did assist with black tea)

Beautiful hotel, location, and extremely friendly and accommodating staff.

Best Western Plus is my go-to hotel in Accra. Having stayed several times a year over the last five-plus years I feel the restaurant menu needs updating.