Beautiful rooms and public area Good air con Excellent bathroom but the shower was very fiddly Tv behind mirror was a lovely touch I would pay more for sea view next time Breakfast a la carte made me feel that I was in a proper 5 star - the coffee was really good and the orange juice was real freshly squeezed and not out of a carton

These are minor issues: Allergens clearly marked on menus would be great Some shampoo that is sulfate free (I always bring my own as so rare that this is in a hotel ) The buffet for breakfast - it was not varied enough, no fresh fruit, no cold cuts so would not be what I expect from a five star - please stick with the a la carte

The place is wonderful, clean and the room is luxurious. Great place to stay in Kalamata. Highly recommend

Apart from reception staff who greet you the majority of them are not friendly or smile !! They need to be trained on some customer service etiquette! Sofia was an exception at breakfast time, she was so sweet and attentive, whereas the other girl needed to be waved to for any service. She was very unfriendly and hardly could smile or could not be bothered to see if we needed anything. This was disappointing at such a reputable establishment. We did leave this feedback at the front desk when we checked out.

We had a seamless checkin! Not only did the reception staff speak perfect English, the entire hotel staff did and we really felt well looked after during our entire stay. The hotel is in a great location for all the restaurants, and each morning is a small but quality buffet with à la carte menu. The bacon and eggs were brilliant! The room was spacious, particularly the bathroom was divine! I was obsessed with their personal amenities brand!!! The bedding & linen was so soft and the cleanliness of room shone through. We had a truly wonderful stay here and was a really classy hotel! Beautifully decorated in rooms and lobby/bar/reception. You can tell the employees truly care about the standards! Thank you for a great stay!!

The shower in our room had incorrect red-hot/blue-cold labels… but once figured out was all ok!! Shower was a highlight!!! Spacious and hot/string pressure!

I particularly enjoyed the enthusiasm of the support staff. They were always with a smile, courteous and respectful. A particular mention to “Al” (not quite sure of the spelling), great to speak with and a very hard worker. From helping guests to maintain property cleanliness, he is an added value to the hotel. Great job Al, nice meeting you. Also, the front desk staff was awesome!

Unfortunately, some of the breakfast waitresses did not seem to enjoy their work or interacting with guests. Two ladies, never smiled (I never saw them smile), seemed very “robotic” and made guests feel awkward when asking for something. I mention this because to start your day with such attitude is not pleasant.

Room and service amazing. Very good location . Great atmosphere . Very friendly wnd welcoming staff

Shame one person's food was cold and had to be returned and then the other person was left to eat whilst waited for a new hot dinner . Advised receptionist on checkout she apologised and said never heard of a cold meal served Was a little disappointing as celebrating our wedding anniversary and wanted to enjoy a meal together

We loved the location right on the sea front , the room was clean and comfortable and could not be faulted , the staff in general were friendly .

We had one particular problem, when at breakfast we ordered our coffee and breakfast but after 45 minutes we still had not been served even after asking the waitress , eventually I had to leave to go to the airport I again asked at reception to serve my wife who remained . When the food came it was not as ordered . This spoiled the meal experience at the hotel . No explanation or apology was given by the staff .

We booked a sea view room with balcony which provided good views of the bay and we were very pleased with (city side rooms overlooked a parking area and would not have been as pleasant). The staff were welcoming and attentive. The breakfast buffet was simple but veried although cooked options were overly generous and could be reduced in size! Prices at the hotel were competitive relative to other establishments in the city. Despite the location the room was well insulated from outside sources of noise.

Our room was really nice; beautifully decorated, with excellent bedding, really clean and with everything we needed. Air conditioning was very comfortable. The view from the small balcony was really good. Housekeeping was great, with our room made up nicely when we returned. The staff were friendly and very helpful. Parking was nearby and secure. We went half board - food quality was generally high, both the breakfast and the dinner.

There were some niggles. The room was a little too small for the large bed, which meant one of the bedside tables was tiny. The light controls were fiddly. The shower control was imprecise and the water temperature was not consistent. It could go from hot to tepid without the tap being touched. Service at both dinner and breakfast was a bit chaotic. Our dinner order arrived piecemeal, with my main course arriving ten minutes after my wife’s! Wine arrived after the main course was eaten. Not good! My main course was not hot - just warm. Breakfast on our first day was also rather disorganised, but on day two, everything came out quickly and there were no errors or problems.

Very impressive, the quality of service is really high we were surprised it s better then 5 stars hotels in athens, we booked a big suite and it s absolutely outstanding and so comfortable. We are used to travel a lot and usually staying in 5 stars hotels all over Europe Asia and Switzerland... This was the best service we ever had anywhere....RESPECT to all the team and management. Thank you for the great time Yoav and Lorena

We had a wonderful stay at the Grand Hotel. The location was perfect at the beach. The room was spacious, very clean, and nicely decorated. The staff were incredibly friendly and helped us book taxis and local tours. Breakfast was fresh and diverse, with something for every taste. Good Wi-Fi signal Overall, we loved our experience and would definitely stay here again on our next visit. Highly recommended for couples looking for a romantic getaway.