The staff were very polite, friendly and helpful. They made us feel very welcome and comfortable. I cannot praise the staff enough! The property was located by the sea so the views from the restaurants were absolutely beautiful. The food was very nice and there was a sufficient amount of choice. We always felt satisfied at meal times. The room showers had steam machines within them which basically transformed the shower into a private steam room. This was a very pleasant surprise. We also had a jacuzzi on the balcony.

The all inclusive alcohol was a big disappointment. From my understanding it is common for hotels to water down the all inclusive alcohol but it seems they went too far on this occasion, this felt like I was like drinking non alcoholic drinks. I drank 3 beers and 2 glasses of wine and didn't feel absolutely anything, and this is coming from someone who hardly drinks in general and usually gets tipsy on one glass of wine! The indoor swimming pool was located in the Spa and was only available to Spa customers at extra cost, this was also disappointing as it was the pictures of the indoor pool that persuaded us to chose this particular hotel. The outdoor pool was free to use for all guests.

Location was perfect being right on the beach. The restaurant was most welcoming. Staff were exceptional in ensuring we had a wonderful time. Hot tub on the bedroom balcony was perfect, clean and switched on every day. Although out of season (Nov-Dec), there was an enjoyable and varied buffet breakfast. The evening meal was an impressive choice, cooked individually. In season, we understand there would be the usual full buffet. We intend to return.

Difficult to find anything.

The location is greate. The room with the private pool is amazing. The all inclusive is good (include drinks and good food every meal

Small hotel pool No Cocktails in all inclusive (just local drinks)

I loved having my own private jacuzzi on my terrace. The staff were very friendly and surprised me with a gift of a bottle of wine for my birthday. The location is very close to the beach and the local bus stop. I was there out of season so the area was very quiet as a lot of places were closed.

Better indication of food that is suitable for vegetarians would be appreciated though the staff were helpful in pointing out meat free food.

We had the best experience in the hotel. Breakfast is delicious. There is a very good restaurant inside of the hotel our room was exceptional,the beach is a second away. We saw the sea from the balcony and we had a Jacuzzi in the room. The price is amazing for all of the things that we got. The room is very clean. There is no problem with the Wi-Fi .most of all we want to thank the stuff. All of the employees were amazing. We had such an amazing personal care that wasn’t included in the price .we were in an accident and they took care of us like family. The manager is the most amazing and nice person that ever exists,and the staff is willing to help with everything that we needed. They gave us much more than we ever could expect. They even wanted to make sure that we’re OK after we got home. I highly recommend to book a trip to the hotel. You won’t be disappointed.

- Clean environment - Fast WIFI - Beautiful Room design - Very friendly staff - Beautiful, clean and spacious restaurant. The restaurant staff were very professional and friendly. Although we booked a standard room for our honeymoon, The management upgraded us free of charge to a junior suite with Jacuzzi and that was amazing. we enjoyed every bit of our stay.

just a few minor observations. - There were not enough variety of food in the restaurant. - The start and closure time of the pool could be extended a bit. 10:00-18:00 isn't good enough.

I really liked our room (balcony with jacuzzi) and location. We were in an older two story building so we were on second story which made it that our balcony ended up having a lot of shade (room 812) which is something I really enjoyed… I also enjoyed that we didn’t have to walk through hotel to come in and out of our room and that we could easily walk to the sea and swim and then come back to our private balcony (the beach was crazy crowded with very little shade). The food with room and board was also very good. The people working in the restaurant were very nice as well as were the front desk staff. The gym has a great view and enough free weights for a good workout. One photo is of our room balcony take from above (from the gym balcony).

I didn’t like that they were storing cleaning supplies and beach umbrellas beside the ping pong table.. it made it hard to play. I also didn’t like that when you shower you sometimes smelled sewage… I think because we were in older building and it was peak season. If you aren’t getting a room with a big balcony then make sure you ask for a room in new building. Also the pool is very small, but we never needed to use it as we just swam in the sea.

Overall a great experience! We would visit again. The Deluxe Romantic suite was very nice - clean, tidy, blackout curtains, bed was comfortable, the A/C was strong, and there's a private hot tub on the balcony. The highlight was definitely the food at the all-inclusive buffet - delicious, fresh, and with local ingredients. For every meal there were authentic Greek dishes, sea food, international food (fries, sushi, etc), and a variety of desserts. Chef Chrysandros was phenomenal - very friendly, hospitable and was happy to accommodate my spouse who has particular dietary requirements. The reception staff and hotel manager were also lovely and very accommodating. They arranged affordable taxi transit to/from the Heraklion airport (around €40 one way).

The shore is not suitable for swimming as the sea floor is rocky/slippery. You'd need to book a taxi or rent a car to explore more beaches with soft sand or pebbles. The hotel does have a pool though and reception is happy to arrange for taxis if you wish to explore nearby beaches. In the mornings there was often noise, so not ideal if you're a light sleeper and plan on sleeping in past 9-10am.

Best breakfast during our round trip lasting two weeks in Crete. Chersonissos is a very lovely town with a very nice walking street among the cost line and appr. 5-10 meters higher as the sea. Some hotels and restaurants were closed in November but there were still enough open before they close for winter time. This hotel and its large garden were peaceful and hotels restaurant had lovely view to the sea locating appr. 5-10 meters above sea level. We spent 2 nights in this hotel. Very nice and helpful staff. Will some day for sure come again back to this hotel and this town. Small parking place in a separate area where we could walk straight from hotels garden.

- staff: girls at the reception, but especially the dining staff was exceptional - very good food/ variety - clean and modern room

- too much noise, in the hotel a lot of teenagers disrespectful, I think the hotel should do something because if you want to relax is not possible to listen to loud music/ voices at like 3/4 in the morning and also at the restaurant