Very helpful and kind personnel. The location was beautiful and quiet.

Despite the policy prohibiting pets, visitors brought dogs onto the property, causing an inconvenience due to their barking.

We stayed in the Monastery Guesthouse (Apt R) and it was perfect for a relaxing stay. Large Room, good shower and fridge/freezer for storing the essentials. Good size hot tub for two people overlooking the Lefka Ora. The best part of this stay though was the front of house especially Chara (who came to greet us at the car) and Georgia. They are the most friendly and engaging Reception staff we have met. Take time out to chat to them (we did often during our week here), you may even be treated to some amateur Greek philosophy on people & life! Thoroughly recommend a stay here to unwind and explore the surrounding hillsides and gorges as there are some great hikes not far from the property. It is only 10 mins by car to Sougia which has some very good tavernas. Sougia maintains it's rustic charm - reminds me of Greece 35 years ago and should be commended in not succumbing to heavy mass tourism.

Nothing really to complain about, maybe some additional parking as it can get crowded when the property is full. Expand the Spa facilities so that massages and sauna can be used independently.

Quiet place, beautifully located in a small village in the countryside. Good place to relax but also as a base for discovering southwest Crete. Georgia and her staff are wonderful hosts. 2 min walk to authentic tavern with good food and great view of the valley.

There was nothing we didn't like! However, visitors should be aware that the parking lot is not spacious. There is room for all cars, though. Please also keep in mind that it takes approx 2 h to drive from Chania airport on small curvy roads.

Truly amazing service from the three ladies on the desk and the one lady in the restaurant, they went above and beyond for us to have an amazing stay. They asked before we came what was our plan and when we sat down they already advised on the best options for us. So far, the best service I have had from any hotel/apartment. The view was incredible, the rooms are amazing (we got to see 2 of them due to an issue), really peaceful and clean. The restaurant on site is amazing and the tavern just up the road is a must. We packed are holiday full of sight seeing and the gorge walk, we wish we had one day just to completely chill at this place! Thank you so much, this will be somewhere if I have ever visit Crete again that I must come back too!

We had an issue with the hot tub, and they helped in sorting this out as best as they possibly could.

Loved the area: peaceful, green, amazing view plus a great hike and lovely taverna at walking distance. Estate itself was good and staff was very friendly.

Jacuzzi didn’t work during our stay, but the estate was only open since a few days (and it was a national holiday) so it should be fixed by the time you plan to go.

Very friendly and client focused hosts. Out in the nature place, with no other noises than from birds and wind. Hot pot or sauna are so nice at the end of an active day. Nice hike opportunities nearby.

The shower in room no. 1 is a bit small (especially in comparison to the total room size).

The location was exceptionally beautiful, peaceful, and immaculately clean. The entire vibe was beyond perfect for the entirety of our five day stay. The staff, Christo, Christo, Georgia and others were beyond description, they contributed greatly to our experience, both in their constant willingness to provide a perfect service as well as in their knowledge of the area, Greek culture, and local things to do. We have already suggested this incredible place to our friends. We could not have had a better experience.

Everything was perfect. Nothing we can suggest to do better.

I enjoyed a spacious suite with a hot tub on the terrace and a lively little cat, Piggy, who insisted on joining me for breakfast! Drinks and food are all delivered by attentive and charming staff. This a perfect, peaceful base for anyone walking the gorges and who is content to be away from busy and somewhat banal little Sougia.

the location was excellent

Odor of sewer in the bathroom; we would have liked a more environmentally conscious hotel with fans and screens at the windos for the flies/mosquitos. Most of the times the ac was not necessary.

We received a really warm reception from Georgia who along with Georgia no.2 made our stay so enjoyable. Our apartment with hot tub in the original part of the Retreat was amazing with views out across the white mountains...breakfast in the new building was really well done and an off site taverna just up the hill was fantastic. My wife and I travelled with our two dogs 🐕 and stayed for three nights. The Retreat is only about a ten minute drive down into Sougia with its long wide pebble beach ⛱️ with views out across the Libyan Sea....the village itself has an ATM mini market and a few traditional Cretan tavernas. On our last day we were leaving by boat and I had forgotten my WiFi device....ten minutes later Georgia had arranged for it to be delivered to the port....a really special place with special people ❤️...we loved it !

We didn't stay for longer...