Modern, clean environment, excellent dining and bar options.

Loud music until 11pm, which can be heard in rooms upstairs as well. Uncomfortable, very unprofessional massage experience, Indian guy tried touching women at intimate places. At least the hotel reception was very helpful and responsive in finding a solution. Cannot recommend massage though…

The suite was really nice, but we found the lack of storage space in the bedroom- the room only had a bed and nothing else, which made it challenging for a family of four. With two children sleeping on the couch in the 'living room,' there wasn't enough space for everyone's clothes. On a positive note, the food was amazing, although the children were disappointed that pancakes weren't available for breakfast. :)

While the thermal spa has potential, it's in dire need of renovation. Unfortunately, several staircases were closed during our visit for maintenance, limiting access to upper levels and causing overcrowding, especially on the hanging net passage, where safety concerns were evident. Floors are excessively slippery, necessitating the use of slippers at all times. Additionally, the early closure of the thermal center at 7 PM, especially during the week, felt rushed, also because of the lack of evening entertainment - no mini disco or something that you would expect for a hotel like this. While the spa has potential, significant improvements are needed to enhance the guest experience.

We loved the cleanliness and comfort of the rooms, the access to the water park and spa, and the surrounding nature. The dining room staff were wonderful,attentive, helpful, kind, and very friendly.

When we requested additional soap and shampoo for the shower, since they hadn’t been replenished in the morning, they still weren’t brought even after 20 minutes. When I went to the reception myself to ask again, one of the staff responded rudely and without patience, and only afterwards another staff member gave me a small amount of soap. We would like to point out that there were two receptionists who showed a lack of patience towards us, although we always addressed them politely and respectfully. The rest of the staff were delightful.

The hotel is very welcoming, the food is good and the spa is amazing. The spa is connected to the hotel, so there is no need to go outside of the hotel. The hotel provides the towels and bathrobe. The room is very clean, there are basic toileteries. The price-performance is exceptional. This was our second stay in this year ☺️

Everything in spa is not working during the week. Spa world is open only from friday to sunday. It is also not included in the price, but we would have paid it, if it was open.

Had a fantastic experience at the Radisson in Zalakaros. The room was clean, modern, and very comfortable. Food was excellent—great variety and high quality at every meal. What stood out most was the seamless access to the thermal spa and wellness facilities, which made the stay super relaxing. The staff was friendly and helpful throughout.

One thing that could be improved is the children’s area. While it's nice that it’s open to kids from 1 to 16 years, it would be helpful to separate spaces by age group. Flashy gaming consoles aren’t ideal for toddlers, and a calmer, age-appropriate play area for younger children would make a big difference.

Big and comfortable room, Great food! the private route to the water is good and the water park is fantastic. In all its good value for money and a great place for family time.

Keeping didn’t clean the room at high standards and did not change. The cleaning staff at the dining room wasn’t to understanding that kids are not easy.

Second time in this hotel for a 5 day vacation and we again had a great time. Perfect location right next to the Zalakaros thermal and aquatic centre (hotel connected to the spa with a tunnel). Comfortable rooms and the most delicious food.

We stayed at floor 1 facing the parking area this time There was smoking area right underneath us so we couldn’t open the balcony much as the smoke was straight in our room. Toilet hard to splash :-)

The all inclusive was great, food was tasty and there were many options to choose from. Staff is friendly and helpful.

Most of the staff doesn't speak english (besides reception), so that can be a problem. The kids pool gave my child a bad rash - probably because of the chemicals they have to use to keep it clean.

Attached to the waterpark with unlimited access, central location, parking, robes & beach towels included, helpful & friendly staff, delicious buffet breakfast & dinner.

Not enough tables in the restaurant. We traveled as a family of 6 and it was nearly impossible to find tables to sit together during breakfast and dinner. Shower drains very slowly, tray filled up very quick and was standing in a pool of water. Drinks are overpriced compared to other similar places.

The staff was very friendly and spoke english, the service was great and they always tried to accomodate our wishes. The food was nice and nonrepetitive (at least for dinner) and the hallway to the spa was short and warm.

The room wasn't superbly clean, as I would've expected from a 4 star hotel. There was dust on the head of the bed and on the tables. And also the toilet didn't look very clean and sterilised. The other thing was the bed. The matresses were not that comfortable and both (in king sized bed) had a dip in the middle, which wasn't the best.