Excellent hotel with amazing staff who are very attentive to guest needs. Breakfast to die for, mix of European continental and tasty Indian. Italian restaurant was fantastic and authentic. Everything about the hotel made for a memorable stay, from the relaxing lounge music in the lobby to high-spec rooms and views over Bangalore. The hot shower needs special mention! Thoroughly enjoyed my stay and will look to return soon.

The buffet at M Cafe was bit expensive for what was on offer.

It was for us definitely worth the money. the staff made us feel very comfortable. I complained about the bed, which was immediately replaced. Then the massage was not relaxing as there was renovation work going on, and it was solved by not charging me for the massage. After this we were treated in a very good way to make sure we were feeling super welcome in the hotel. Also we could check out later which helped us a lot! Thank you a lot for solving the issues this way! We enjoyed it!

the massage, water of swimmingpool was too cold and the first bed was not comfortable

Rooms, cleaning, food, personnel attitude, swimming pool, gym - everything was perfect.

If you require something unusual, you must ensure that your request is understood, accepted, and fulfilled. We arrived in Bengaluru late at night, so I called twice to the hotel to ask them to prepare our room, but when we arrived at the hotel, our rooms weren't ready. Nevertheless, the hotel managers try to do their best to help us. Also, I called reception and asked them to bring us an HDMI cable. After a while manager brought us the charging cable for iPhone %)

Deepa Rai is an exceptional manager who helped me with anything I needed - all the way from ordering cab to getting my food order , to ensuring I was very comfortable. The staff and managers are simply incredible and are ready to help and support at a drop of a hat.

Nothing.

Great food, good localisation. Hotel looks very clean and rooms are in great condition. Very professional staff. Special thanks to Bavith, who gave us some advices at the beginning of our trip and was always ready to help and to give some advices.

Water in pool was a bit cold.

the breakfast was very good with a good mix of continental and asian cuisine. the food was tasty and hot with very good live cooking stations. the staff was very helpful through out the stay and were both welcoming and engaging. The room was very comfortable and clean with good space as well. the bed pillows were excellent since there was a choice between a firm and soft pillows.

the BAR closes at 10.30 pm hence it is not possible for guests returning late night to have a drink and wind down or catch up with others which is very unfortunate. even the room service was not willing to serve liquor including beers at this time of the night and the mini-bar was also empty.

Lean and friendly staff

Buffet foot was repetitive. Need to cater for western clientele less spicy and simplicity’s

Thanks for your service

Service

Good breakfast- combination of English, North Indian, South Indian breakfast. Hotel staff are very hard working.

Tv kept shutting off. Staff appeared to have no breaks. Same staff appeared at breakfast , dinner and next day’s breakfast. Hotel aspiring to be of international service standards should also treat their staff with same standards.

The most pet friendly 5 star in Bengaluru and likely all of India. They allowed our pets to go everywhere including the open areas of the restaurant. Not once were we told we can't do something or go somewhere with our pets. Staff was super friendly. So much so that I now know multiple of them on a first name basis (and they know us). They went out of their way to ensure we were comfortable.

I guess the food was average by 5 star standards. Nothing spectacular.