The lobby is small with some seating area and is on the third level. The restaurant, lounge are on the same level. Rooms are medium sized, we stayed on 10th floor, an executive king room, there is sufficient storage space with a small cupboard, a writing desk and shelf below TV. There also two luggage racks. There is a guide to listing many TV channels, but only five or six were available. There is sufficient supply of bottled water with tea, coffee and sugar sachets. There is also an ion with an ironing board. The bathroom is small but okay, with a small walk—in shower and toiletries. Breakfast restaurant is medium sized with a good choice of Indian and continental choices, with egg and dosa stations. Wi-Fi was good. On the top 14th floor, there is a restaurant with city view, a medium sized gym and a good-sized swimming pool overlooking the city. The staff are courteous and helpful.

Location

This hotel is relaxing and well managed overall if you don't mind being a little outside the centre of Kochi. I quite liked that as it made getting in and out of the city a bit easier as I have relatives outside the city I wanted to visit. The customer service, pool, breakfast facilities are all top class and really make for a great stay.

The downsides were poor room maintenance (several things such as shower door and TV didn't work but were fixed eventually), and quality of room service which we used late one night wasn't great, most things were not available and what we did select was below average in taste and quality.

The breakfast was excellent. The choice was awesome. The team of Vishnu and his colleagues Masim, Anaina, Mougl, Chavan etc and 11/10 for the team that waited on us including the supervisors. They were so prompt in taking orders and constantly asking us if we needed anything. Just one thing needed is table numbers. If you want to be pampered at breakfast time, this is the place to be. Happy to discuss further for feedback

Restaurant prices/In-room dining is expensive compared to similar hotels

The staff were excellent, very cordial and helpful. They were very courteous and quick with assistance. The view from the room was great. Comfortable bed and a good breakfast spread. Special thanks to Bijo for his hospitality.

The room could have been cleaner, given Sheraton's standards. There were light marks on the linen and mild stains on the furniture. Other than that, the room was really good with a really nice view. Rooms service food also could have been better .

Excellent room , tidy and clean. Great facility by all the staff and very hygienic. The staff helped facilitate the luxurious stay to the best with great customer service. Loved every bit of the stay. The food was exceptional as well. Special kudos to the staff Rolly Srivastava for ensuring our smooth stay and for the wonderful cake on our anniversary, shows how small extra efforts can create great memories.

It’s a little bit far from main centre so arrangement for some modes of travel maybe on a schedule would have been better. Else you end up paying a lot on Uber trips

Excellent location with comfortable rooms and easy-to-use facilities that cater to a range of traveling needs, including a gym, restaurant and spa. The property is clean and well-lit, and the staff are exceptionally friendly and attentive. Transport (Ubers) is easily accessible and the location is safe which makes it a very convenient place to stay and access other parts of the city. Especially recommended for women who are traveling on their own as the guests and staff are mature and professional.

Nothing to add!

I had dinner and a breakfast buffet and I liked their food.

The room linens are not clean. They have red spots on them. Even after getting them changed repeatedly, they couldn't get us spotless linen. Also, their bathroom curtain is really dirty and we had to change the room. Even after changing the room their bathroom had a weird smell but we had to live with it.

Very friendly and courteous staff. The check in was quick and easy even though we walked in at 5 am. Breakfast was buffest was great, the dosa nd vada was good. Good choice of indian breakfast. We also had a good dinner buffet. Dinner buffest price a bit high but still enjoyed the meal. The hotel had hosted some events during our stay. But they were done in a manner not to disturb other guests. Will recommend Four Points for the good location, food and rooms.

I wanted to express my sincere gratitude for the wonderful experience I had during my stay at your hotel. The level of hospitality, attention to detail, and genuine care that your team displayed throughout my visit was truly exceptional. I would like to give a special mention to the front office staff Mr.Darwin for their warm welcome and helpful advice during my stay. Their professionalism and willingness to go above and beyond made my stay even more enjoyable. I also want to express my appreciation for Chef Vishnu, Sarath, Bibin, Anuroop, and Sandra for their exceptional service at the restaurant. The quality of the food was outstanding, and the level of care and attention to detail in every dish was evident. The team's commitment to excellence and their passion for the culinary arts was truly remarkable. Overall, I had an incredible experience during my stay at Sheraton Kakkanad, Ernakulam, and I want to thank your team for their outstanding service and hospitality. I will be sure to recommend your hotel to anyone looking for a memorable and luxurious stay in the area.

The overall staff experience and ease of ordering things in the room were something to be noted. Ease in parking and the Valet parking was amazing.

The food isn't the best in the world. Ordered Malabar Porotta, and for that price it seemed like they gave us ready to cook Porotta. Wasn't fresh or meet the expectations.