Restaurant was good. Breakfast had good options and staff was helpful. My son was sick , so they helped in midnight to take him to hospital nearby and packed us BF on day of leaving.

Bathroom were stinking...room we got through booking (double deluxe ) was very tiny..bed could not accomodate 2 adults plus kid...we had several other issues like MCB tripping continously, bathroom was stinking. So we had to finally upgrade room which was then comfortable.I think this is issue as the hotel is in mall road, which is busy area.

I was travelling with my aged parents and chose this hotel because it was really close to the mall. We could walk up to the mall almost every evening quite comfortably. We upgraded to a room with a view and did not regret it. The room was very spacious, clean and comfortable. Breakfast spread though not lavish, was quite filling. The morning black tea that we requested them to serve was excellent. The staff on hand always had a smile on their face and were attentive. The extended dining area overlooking the mountains is beautiful and the perfect place to start your day over a hot cup of Darjeeling tea. We will book this hotel if we travel to Darjeeling again.

Just stayed for 3 nights with my family. We booked 2 rooms in reasonable price from booking. both of the rooms were fantastic. 1. Nice valley view from our room. 2. Super clean bathrooms. 3. Room service was excellent. They refilled room amenities timely. 4. Location is great. On the left, upward road goes to bhanu bhaban in 5mins and shortcut to mall chowrasta. On the right 5-7 mins Walking distance to Glenarys, Keventers, Clock Towert and mall market. Highly recommended for family travelers. My family loved this Hotel.

The only problem was Wi-Fi. Wi-Fi connection was very poor in this hotel. Btw Wi-Fi problem is everywhere in Darjeeling.

Exceptional staff! I have stayed in numerous places around the world, and these guys have some of the best staff on their roll. They were always listening, polite, and they reacted extremely fast. The hassle-free travel desk came in handy when we wanted to go sightseeing.

The fact that only one keycard could be issued for a family room was a slight bummer. Even though the staff were ready to open the room for us anytime, it was still an inconvenience.

The room was so comfortable and warm. Darjeeling was freezing that day and we slept comfortably.

Breakfast was limited and abit cold. Dinning hall was freezing.

Breakfast had many options and was all fresh. The taste was equally good. We were greeted well upon arrival. The front desk helped with all the details. The restaurant gives the feel of the colonial era, surprising the hotel has a rare lift in the hill station hotel. The staffs are helpful.

Nice location, good food, variety in breakfast, helpful and cordial staffs.

Needs little more cleaning - especially toilets. Also toiletries weren't replenished properly, had to ask for it.

Firstly, I believe, mentioning the hotel’s location is a must. The stay at the hotel was quite cozy and comfortable. The service staff were kind enough and I’d like to mention some of their names @Sneha, @Prajokta, @Adarsh, @Ashish, @Pemba, @Prajala, @Shubham.

Honestly, nothing that I can talk about at the moment.

It was clean and well equipped. The rooms were pleasant and spacious, the staff was very kind and helpful. The location was convenient and central. The service at the hotel was excellent and the food was delicious. I highly recommend booking a stay at this hotel

The staff were really polite and were very responsive to our requests, with special mention to Sovit from the kitchen and Prajakta and Sneha from the Reception.

The only concern was the Wifi speed which was sporadic.