The room is big and comfortable.

1. The staff told me my package did not include free 2 pieces washing every day. But I told them I had confirmed through talking with their reservation department. And the reception never come back for my question. 2. i had asked to manage the room with my friend next door. This never happened. 3.there were lots of issues with my friend’s booking. Eventually the hotel was over booked but they seems it is our fault. They asked us to move the room for two days until we argued with them then they said we can stay in the same room. 4. Actually the breakfast is not really good. 90%of the food are cold. 5. i felt this is not tourist friendly. Mainly specific for business persons or whom have contracted with them.

We had a wonderful experience here! Everything from the food (thanks to the executive chef, Mr Janardhan) to the staff, the services, the ambience, and the amenities was exceptional. A special shout out to the general manager, Mr Ashwin Vaidya, who exemplified "Athithi Devo Bhava" and went out of his way to ensure that all our special requests and needs were duly taken care of.

Everything was perfect! We are definitely coming back again :)

Very customer focus . Front office staff Mr Narasimha KV went out of the way to accommodate our request . We had wonderful family time due to his support as our son could join us during our stay. During stay as well, the entire staff was polite and very supportive . The housekeeping staff was very kind and accomodating .The room was spacious and view of city landscape was wonderful

Size and quality of room; good sound proofing; location

-Repugnant smell on our floor L11 (carpet? sewage?) -many small hickups in service giving overall impression that operations are not running properly (although stafff friendly and keen to help) -substandard breakfast and dinner options; buffet not great and grossly overpriced compared to other leading hotels

Excellent service from check in staff -Chung Chung is an absolute asset for the hotel, to the restaurant staff Swati always smiling and eager to serve you. The apartments are spacious. Loved the shower

Try to keep the hall carpets clean as we noticed it was taking more than a day to clean them.

Comfortable rooms and facilities. Amazing view from the roof into the adjacent botanical garden, you can see peacocks in the morning in full glory.

Pool was in front of restaurant so no privacy. Breakfast buffet was not upto the Marriott standard. Options were repetitive and limited.

We wanted a home-style place with a kitchen and laundry machine in the apartment and with room service, and this was a perfect match!

Some small gripes like loose USB wall sockets and other wear and tear in the room. Kitchen could be better equipped for real use. For example a wiping cloth rather than a roll of paper could be provided.

The housekeeping staff was exceptional. The location was great as per our requirements. 10 Downing Street a Restrobar on the lobby level was a bonus. Privacy was ultimate and the rooms were soundless. Overall a good experience.

What perplexed me was that they asked me to pay the full amount upfront. I have stayed in almost all 5 star facilities and this is the first time i was asked to do this. Secondly even though i requested them for billing in the name of my company for purposes of GST input, since i was paying them from the company card they would'nt do that,. Strange! Thirdly they did not give us signing facility for room service!! Each time we ordered something we had to pay upfront. This was a first for me!!

The staff was excellent and super helpful and very friendly. They accomodated all our needs. We are traveling with a toddler, they made it as easy as possible. The apartment is spacious, clean and modern.

The rooms are spacious and hotel staff are very polite and supportive in any uncomforted situations.

The staff at the restaurent are not well trained. They keep chit-chatting among themselves even if the Restaurent is full of crowd. They should be responsive to the crowd having their buffet.