Thoughtful and kind service from the concierges, front desk and every staff member. Special mention to Bimal for helping with the phone situation I had, where I had not been able to hail taxis ... Sanjib and Debojyoti for their recommendations, Tanmoy and Tinisha at front desk for the room switch needed, Naser for keeping the rooms in tiptop condition. Was visiting from a Middle Eastern country where there is no shortage of 5-star hotels, but the Taj and its staff clearly put a lot of planning and organisation into the service and it was a pleasure to stay with them.

A temporary inconvenience - due to some works going on (either on the roof or some upper floor, requiring some windows to be temporarily removed and replaced with screens), the air in the impressive atrium space stretching up from the lobby - could not completely be maintained at air-conditioning temperature. This meant that while the ground level was cool, the corridors on upper levels were humid. If this could be remedied, it would improve guests' experience as they would not be confronted by 80-90% humidity as soon as they stepped out of their rooms. (By the way, the rooms themselves were air conditioned properly).

The place is absolutely amazing. Everything from the location, room, hygiene, and food is exceptional. Duty manager Mr. Swagat was particularly helpful during check-in, check-out, and stay. If you are staying here, please make it a point to visit the Taj Club Lounge on the top floor. It boasts a great view of the city, and you can enjoy your breakfast without the rush of the downstairs restaurants. In the lounge, Mr. Vitthal was exceptionally courteous and helpful.

A place hosted parties and wedding functions that virtually made the pool inaccessible. Also, when checking in, a large group was checking out. Given the rush, our check-in was slightly delayed and messy (e.g., they missed out on giving us the welcome drink). Maybe the hotel needs more staff to handle such rush hours more efficiently.

The hotel takes care of its guests as if they were its children. Experienced so much hospitality. Perfect pickup at the airport - they greeted me at the luggage belt, so I didn't have to go and look for a driver, which is very much appreciated. Special thanks to Sanjib who promised to do a small research work for me (I was looking for the address of a particular historic site that you won't find on the web). Thanks to Shahat and Shaheen at the front desk, and also to the nice man at the table next to reception - whenever I needed anything, he was always quick to offer his help. Taj feels like a pure island of serenity

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We traveled with my husband and two children ages 6 and 8. The property is in a fantastic location over looking the nearby zoo which looks like a forest from above and gives you a peaceful lush green view from the rooms windows . My son loved seeing all the birds and even flying foxes hopping from tree to tree. He got some incredible photos and we didn’t even have to leave the room! The rooms were spacious and welcoming and everything felt very clean and organized. The food was very delicious, the breakfast buffet welcoming and delightful, with the hotel offering many western options for those of us who can’t eat lots of oils and spice. The pool was clean and refreshing especially during the hot summer days and the kids loved it. The staff all greeted us by name were beyond helpful and grateful including the excellent concierge Sanjib, debjyoti, Kaifee, and Subhas! And we absolutely loved our driver, Trao, who was beyond incredible in helping us navigate Kolkata, visit temples , and even helped us arrange to feed 200 people in front of Kali Ghat at the last minute . Also the hotel has an excellent in-house SUV service which made us feel very safe going out into the city and made for smooth and easy airport pickups and drop offs . We will definitely return to the Taj Bengal when we come back to Kolkata!

My father and I had a lovely stay at Taj Bengal. While the room was less large than I expected, it was more than adequate. Housekeeping was prompt and courteous. We were welcomed warmly and guided to our rooms. We had gone on April 14, which was the Bengali New Year, so lunch was a scrumptious buffet, with a lot of different lovely dishes and desserts. Breakfast was lovely and so was dinner, where we opted for the always wonderful mushroom cappucino soup. The hotel was busier than we had expected, which would have detracted from our experience since we wanted a quiet stay, but I must note that despite the crowdedness and rush, the staff were always efficient and courteous, also anticipating our requests. Taj Bengal is always a wonderful experience and I cannot recommend it highly enough to other travellers.

We had chosen a time when the hotel was unusually crowded - the day of the Bengali New Year. This was the only downside to our visit, but the service provided was not hampered or lessened by the crowdedness.

The Taj really was exceptional in every way. I enjoyed my stay here so much. I was able to enjoy the facilities, from the pool and hot tub to the spa to the multiple amazing restaurants in the hotel. Breakfast is included and is a stunning array of Indian and Western foods. I loved the aesthetic of the hotel, which is modern with touches of traditional Indian furnishings, it is absolutely stunning. I also had a massage and manicure at the hotel, and the level of attention of the staff was incredible, it was such a great experience. The staff also helped me find a taxi when I couldn’t call an Uber one night and were incredibly helpful and attentive to everything I might need. Thank you so much to everyone at the Taj, I loved my stay here!

I thought the staff were nice and the bed and the bedding was lovely. The room is nice and had a lovely lobby area A.choice of 3 restaurants and a pool side resturant bar. Great location.

I had some issues with some of the food quality but generally it was good but not what I would expect from a 5 star hotel. Some of the facilities are a little tired and out dated such as the spa and pool area. Things were not fixed and broken. It was expensive for what it is and not the best of value but nice nonetheless

Very good Breakfast with a variety of choices. Service and the staff from the gate watchman to the receptionists to the waiters and housekeeping were very good and professional. The Chinese restaurant was also excellent.

The quality of tea at the breakfast could be improved. For example I asked for English Breakfast Tea and Darjeeling Tea on different days, they were not good as expected in a five star hotel. We would have liked to have plugs for phone charging on both sides of the bed.

Great location, grand public spaces, friendly and helpful staff, lovely swimming pool, Bengali restaurant was great. Excellent value stay.

Our room was waiting for an upgrade and was very dated - the bathroom was at least 30 years old! Beds were huge but pillows were rather flat. The breakfast buffet was very good but not as good as some other hotels I’ve stayed at in India.

The property is one of the most hospitable ones I’ve visited. what sets a good and great hotel apart is the willingness to make the guests feel at home. The dining options are amazing, we specially liked trying out the bengali food at Sonargaon. We ordered a fruit cake which was one of the best we had! The housekeeping team headed by Mr. Subrata do an excellent job every day to keep the place impeccable. The managers reached out to us and helped make the stay extremely comfortable. This was a made a memorable trip for us.

nothing at all, will be back there at Taj Bengal soon