The staff of Dukes retreat are an asset to the hotel. Special mention for Chef Dinesh, Waiters at the restaurant Nitai, Vicky, and others whose names are not known. Housekeeping staff Sapna really did a great job with keeping the room clean and neat. Devarshree at the front office looked after our special requests. All in all our experience was very relaxing.

Would look forward to the retreat having their Spa and other sports facilities put up quickly. Also the hotel could have an option for a more firm mattress for people with back pain.

Location was good, property was nice and well maintained. Food was excellent , will visit again for the food. Swimming pool was small- 4 feet only but was refreshing to spend an hour in it Sit out was big and had privacy. Peaceful gateway for a weekend

Slow Service- took 45 mins after check in to get the room key Restaurants Al carte service was slow Bathroom is small Gym or play area not present Expensive for One night stay

The breakfast spread was amazing and need to mention that we enjoyed it thoroughly. The dinner buffet was okay and expensive.

The room amenities need to be upgraded. Also, the elevator did not go to the 1st floor (ground floor). This was very inconvenient and very unlike a good hotel. There was no information provided for the same. We went down to the ground floor in the lift and the doors did not open. We were a little shaken up but then pressed the 2nd floor and we went up. Had to take stairs to go down to the ground / first floor. When we informed the staff, they were very casual about it, as if we are supposed to know it upfront without any information provided.

Excellent Location to stay in Khandala particularly in monsoon season.

At breakfast we chose one table and kept our belongings. Waitress came and asked to shift to another table and later kept "Reservation board" on it. I denied to shift and raised it to manager. He allowed us. It was quite rude. I have never seen any 'reservation' for breakfast table in any of the hotels. Could not understand the purpose.

The excellent resort location. The reception floor location and utilities. The nice bathroom

- small & Bad TV and good channels missing. - Few Rusty mettalic facilities at reception floor area. - Insufficient lighting in common passage at entrance of rooms

1. Amazing location with spectacular view from panorama room. No other hotel in lonavala will give this for sure. 2. Spacious room with elegant interior. 3. Food was delicious 4. Staf is very friendly polite 5. Good for party with friends and family. Also they maintain cleanliness.

1. Bed was not comfortable. You'll get hell of body pain next day. 2. Swimming pool is sloped 5 to 10 feet. But good they have life guards full time. 3. Panorama room has wide and beautiful balcony with unbeatable view but can't enjoy outdoor sitting coz from rooftop all rain water dripping inside balcony area. So you can only sit inside room behind glass window. :-)

The location, the hotel set up, room view, food

The high tea could have made better with more snacks options, also coffe vending machine would be a better option, Breakfast and buffet cost seemed on a higher side by 10% to 20%.

The staff at the reception co-operative & excellent The Location best in Lonavla Khandala The swimming pool clean and tidy. The life guard very humble and co-operative. Rooms neat and tidy with great view.

The food and beverages should be reasonably priced for residents to order and eat and drink. It's too expensive.

Good place to have some cosy time.

Food was overpriced Buffet breakfast did not meet your 4star expectations. It's awkward to have a swimming pool in the centre surrounded by restaurant. Limitation of food timing was not expected. We would almost sleep hungry. Request whatever instructions given at reception should also be given in pri Ted format.

the view

the lady at the reception was extremely rude while checking out, there were others too that were complaining. An excellent stay otherwise was spoilt by her arrogant and rude behaviour