The check-in at the hotel was quite smooth. The guest PR representative helped us explain all the facilities. The staff was humble. Loved the buffet breakfast spread

Staff were really friendly and helpful. We had assistance for every service. The breakfast was exceptional! A lot of live stations, fruits and other fresh things to choose. Western and Indian food!

The prices shown for the restaurants or servives are without tax and service charge. The wine price (per glass) in the Italian restaurant was way to high. Even in comparison to more expensive country. Laundry service was also not cheap and not customer friendly, because you had to write and pay every piece of clothing separately. That was not convenient.

The staff at the front office was very courteous and practical, especially the ambitious Mr Amrit, who took the extra mile to keep us satisfied... Staff were advised to introduce welcome drinks and refreshing towels during check in, keeping in mind the high temperatures ... Front office were welcoming and adaptive to our demands....so was Sarojini from the housekeeping...kudos for that... Breakfast was good with lots of varieties, especial mention to chef Neeraj Tyagi and Sandeep...The F&B Manager Mr Dube was very welcoming and helpful.

However, since the hotel is 21 years old, the rooms demand for renovation and upgradement works... Had issues with water drainage and pressure in rooms. At times, area around rooms are quite noisy... Curtains have to properly fitted to avoid sunrays in the rooms...especially the sides

Everything was good except we had booked this hotel so that we could do a bit of swimming. However, this was not possible at the main pool area because it had been blocked off for wedding bookings. Whilst we were allocated to swimming at the residence poolside, the hotel should make it clear that the poolside is not available on their website or with booking.com.

The breakfast was excellent, but the service by the waiters was somewhat disorganized. It felt like a game of Chinese whispers each day for the four days we stayed, resulting in incorrect breakfast orders. We did speak to the duty manager, and hopefully, he will address the issue when briefing the staff..

Breakfast spread was vast and delicious. Loved the hospitality extended by the staff. Very courteous and helpful. Although the area was full of guest but not even once we felt lack of food or service. Super impressive how they treat each of their customer with utmost care and respect. Never experienced such services at any other hotel so far. Front Office being bit exception but not bad either. Housekeeping phone was not always attended to promptly. we had to call several times to get through.

Not happy with room that we were provided as view from window was quite dull. We requested multiple times to change the room with better view but front desk couldn't help.

The location was perfect for visiting my family and friends and close to the airport. Staff were extremely friendly and helpful at all times. The buffet breakfast was a real standout and customer service at breakfast was outstanding. Manmohan, Logesh and Makrand looked after us exceptionally well and were so friendly. Really made our stay!

Very minor things based on the fact that our stay was exceptional. It was a little bit confusing and long navigating between the residences and the main hotel but people were really helpful. The pool could be slightly heated in winter months.

The staffs were extremely helpful at the hotel, I have originally checked out of the hotel a couple of days ago after my business trip and left my suitcases with bell service at the hotel while I went on holiday at different cities, I returned back to Mumbai at 8:30am and my flight home was scheduled at 1:30am that evening, therefore I booked a room to stay during the day. I checked into the hotel at 9am, was told room was most likely unavailable till the official check in time at 3:00pm. So I went out to do more sight seeing during the morning and was back in the hotel by 1:30pm. I was greeted by bell service staffs at the front door to let me know not only a room has already been arranged, my luggages have also been moved into the room already so that I can start repacking for my international trip!

The staff were really sweet and nice. I would like to give a special shout out to Cedric from the concierge who was really helpful and went out of the way to help me out. Over all a great experience. would come here again.

The spa facility could be improved. the Time I was visiting, the hotel was also hosting a wedding and all the wedding guest were seated right outside (and some also came in the spa) the spa and the gym area which was kinda awkward for both the wedding guests and the people using the spa. The hotel staff/wedding organisers should block out the area or have staff present to inform the wedding guests.

Extremely comfortable and thoughtfully designed. It’s clear that this is a labour of love… from the impeccably appointed rooms to every accessory and detail, everything has been thought through, which to me is what luxury actually means (not gilded taps and door handles). Breakfast each morning was excellently prepared as well. The gardens were beautifully manicured, and the surroundings were quite peaceful, perfect for a nice walk around the area. The hosts were really gracious and friendly, and were always available when needed.

Not much I can think of.

This is a first class hotel, no doubt about it! Spotlessly clean. The staff are extremely professional and couldn’t be more helpful (special shout out to Sismal in the club lounge ). Location is near the airport which is fine but away from main areas to visit but cabs are cheap and it doesn’t take long to get anywhere! All round a lovely stay with great breakfast and club lounge!

Unfortunately on payment we later discovered that the person on reception has selected payment in GBP rather than INR which cost us a lot in exchange. But my fault for not checking! Other than that, no negatives at all!