The whole atmosphere Great service from staff team Mr. Manoj went above and beyond to ensure we had all we needed and saw all the sights.safe steady driving to relax and enjoy Great food , wonderful views, lovely pool All very clean and well maintained Thank you all so much , very very very very good !! ;)

Nothing

A Perfect Hillside Stay with Warm Hospitality! Chithirapuram Palace gave us an unforgettable experience! The views of the tea gardens were simply dreamy. Manager Manoj was incredibly helpful — from suggesting local places to visit and arranging cabs, to recommending a relaxing Kerala massage that we truly enjoyed. He also ensured we were well taken care of with delicious meals, catering to both vegetarian and non-vegetarian preferences. Big thanks to Lama & Ajeet and the other support staff for their ever-smiling support. Cozy rooms, beautiful views, and warm hospitality…highly recommended.

A memorable and very beautiful place. From the initial communication to the good bye, it felt pleasantly personal and warmly welcoming. Manoj is a fantastic person. Very patient and full of good advice about everything you need and can help you with the arrangements. He answers quickly and is always present. The hotel and the garden are a beautifully calm location. From our room and balcony we could enjoy the sunrise over the mountain and tea plantage. The mornings felt magic with various birds singing in the trees in bloom. The personnel are very attentive. The hotel has its own restaurant with very good lunches and dinners. It feels like one of those places, where you want to return - the moment you leave.

Sad that we had to leave

The room was spacious and clean, and the bathroom was modern. The room was gorgeous. Good enough wifi, and the hot water worked most of the time. The pool was clean and well taken care of. The property was well taken care of and much quieter than Munnar

The front desk and staff were very attentive, even to a fault. They constantly asked me to take tours and were knocking on my room door at 9am trying to get me to buy breakfast. I will go to the restaurant if I want food, you don't have to come knock on the door or yell at me while Im reading on the terrace to sell food. If you said no they seemed offended, ask why you didn't want to eat, and tried to sell juice. At least two mornings they came to sell breakfast twice, after we declined the first time. This is the first time in over 40 years I've had to explain my eating habits to a hotel manager. And not once in 5 nights did they offer to freshen up the room or empty the trash bin by the toilet. The guest care priorities seemed a little off and awkward.

From the moment we landed in Kochi we felt welcomed as we were picked up by a prearranged transfer. Upon arrival at the beautiful hotel in Munnar we were met with smiles and our bags taken to our room. The hotel was clean and comfortable with a balcony space attached to our room, there was also a pool which we enjoyed each morning. Breakfast each day was good, we either had an omelette or a local Indian cuisine, it was always tasty. We loved exploring Munnar! Manoj (the hotel manager) was extremely helpful and friendly. He would organise and suggest things for us to do each day, even going as far as driving us there himself. The hotel has a restaurant with a full time chef. All our meals were excellent. I would highly recommend staying at here.

Every thing went really well. Small, calm, clean, charming hotel with beautiful views of the mountain and tea gardens in the distance. A beautifully kept garden with so many plants. Nice private balconies Manoj will take you for an amazing walk in the tree estates without taking the car. His brother can take you places in his 7 seaters car, very convenient, if you need a driver. Nice family always willing to help. Good dinner without having to go out again at night. Nice modern features in the room and bathroom, chosen with taste Highly recommended without hesitation.

This is a hidden gem - don't hesitate to book. The location is 20 minutes from Munnar but I would recommend basing yourself here and travelling to Munnar for any hikes (there are not many attractions in Munnar apart from a point to start your hike). They arranged a car to collect us from Madarais and Manoj (the hotel manager who is delightful) can arrange hikes etc. We walked out with him one evening for sunset also. The food is delicious and very reasonably priced. Our favourite place on a 1 month trip (and we have been moving every 2 nights) We stayed in the front room with a balcony which was lovely to sit out on and the pool is an added bonus.

Everything was great

Very attractive and comfortable. Munoj was very helpful to us in arranging activities and transportation.

The description did not match the actual property in one important regard for us (and this may not be relevant for must visitors: We self cater, and the description included a kitchen for the room, with stovetop, utensils, etc. None of that exists, and using the hotel’s kitchen was complicated and not entirely feasible. There are other features of the facility that are advertised but not provided, like a safe deposit box and tumble dryer.

We loved our stay here. Lovely hotel in colonial/ heritage style away from the bustle of munnar town but only a 15-20 min tuk tuk ride away. Manoj, the manager, can organise all sorts of tours for you. He’s really helpful and kind as are all the staff and nothing was too much trouble. Our room was lovely and very clean and comfortable , it was upstairs at the front with a large balcony looking out on a great view of the mountains and trees. We ate dinner here both nights and the food was excellent . Breakfast was delicious , fruit , toast, masala omelette, popadoms, puttu and fresh juice, choice of tea or coffee. I loved the fact they don’t give you plastic water bottles and have made an effort to be eco, instead they provide drinking water in glass jars. The pool was great, so clean and the temperature was nice for us, so refreshing - great after a day’s tiring hiking. We spent a whole afternoon just swimming and relaxing by it. The whole place is as beautiful as it looks in the photos and we were sorry to leave. Manoj even drove us all the way to Madurai and he was a very safe and careful driver (and nice company) unlike some we’ve had! Don’t hesitate just book, it’s a great place to stay!

Nothing all fabulous!

Beautiful room, good bathroom, fabulous views. Property was clean as a whistle and bed was mist comfortable we’ve had in India. Both myself and my husband were recovering from a bout of food poisoning (whilst staying somewhere else) and this was the perfect place to recuperate. We didn’t eat too much due to our situation but what we did have was good and presented very well. Didn’t use the pool for the same reason but it looked really lovely and would have lived to be in there looking at that view….wow!

Staff ring your room a lot to ask if you want meals which was disturbing when we were feeling unwell. Property is a way from Munnar (around 15min tuk-tuk ride) but all the prettier for it.