The staff was very courteous, rooms very beautiful and specious , beautiful British architecture of the property gives unique experience, walls of the hallway are adored with old newspaper articles dating back to 1898 reading them was fascinating experience. The property is well placed from city centre. Overall I loved the experience, food , and will recommend it to everyone

Very good Victoria style resort and quite close to Ooty Commercial street and other tourist attractions. Good breakfast with sufficient variety. Good staff and a excellent front desk manager Mr. Sakthi Comfortable beds. In all a great stay of 3 days.

The room furniture should be upgraded or at least maintained. Room heaters should be provided on request. Bath towels should be soft.

Friendly staff, hospitality, cleanliness, ambience and proximity to city.

Hot water provided only in the morning hours. This is not justified for the amount charged. If you are expecting bonfire or other leisure activities in the evening, you will be disappointed.

The location & heritage look superb one! The Garden is well maintained Restaurant serves awesome food. The staff is attentive & must mention the names of Mr. Arun Kumar (AK) & Mr Bede (Restaurant Manager) deserves much appreciation

The bath/ toilet should have been much cleaner

Excellent, but there was staff shortage perhaps, hence service was slow. Food was good.

Nothing in particular

The food and staff were very nice

Great rooms, great ambiance . Perfect

good size rooms.

It has to improve in restaurant and breakfast. If they could provide hot water 24/7 or atleast from 6AM. Everything in ooty opens up by 9AM.

Heritage site and best location

Some room heater shall be available

everything

does not have too many facilities compared to the price