Our stay at Sanctoo was amazing! An exceptional experience on all levels, the place, the location, the staff, the food… We have booked the villa with private pool. It was spacious, spotless and well designed. What made our experience even more special, was the incredible service. Every staff member was warm, attentive and helpful and especially Eka, Dewi, Yuro, Rifki, Indra, Yogi, Komang Ayu, Sekar and Dekuid who mostly served us during our stay. We felt genuinely cared for. If you are looking for a peaceful escape, surrounded by nature and kindness, Sanctoo is the place to be!

🌿 A Perfect Escape into Nature and Luxury 🌿 This hotel offered the perfect retreat from our busy lives, allowing us to truly relax and indulge in luxury. From arrival, we felt pampered and well cared for. The staff were incredibly attentive, humble, and charming, creating a peaceful and enjoyable stay. Surrounded by lush greenery, we could unwind among the trees, listen to birdsong, and watch butterflies in their natural habitat. Our villa was simply perfect—a private pool for family fun, a comfortable bed, a well-stocked minibar, and a beautifully maintained bathroom. The outdoor shower was a refreshing touch. The restaurant’s breakfast was absolutely delicious, and the staff’s warm hospitality made dining a pleasure. We were so impressed that we returned for dinner twice. Every meal was a delight, especially the spicy yet incredible Bebek Crispy! A special thanks to Anya, whose kindness helped our shy child feel at ease and made us relaxed and fun, and to Ugik, our knowledgeable and friendly driver. One might wonder: • Did the resort smell like a zoo, given its proximity? → No, not at all! • Were mosquitoes an issue during our February–March stay? → Surprisingly, no! We were amazed by how well this resort maintained its clean, eco-friendly environment, something rare even in our own country. The harmony between wildlife, nature, and the hotel’s team was truly admirable. Thank you for an unforgettable experience—we will cherish the memories and hope to return soon!

Nothing for us.

Beautiful surroundings, lovely pool, room very well appointed and beautifully clean. We stayed in a suite and had ground floor room with access to pool which was lovely.

Expensive. Includes zoo tickets but daughter’s and I found the zoo quite sad - very small cages often with only one animal. All animals looked hot without much option for shade. The Tigerand Sun bear were particularly sad looking - pacing backwards and forwards with nowhere to go. Also still offering Elephant rides ☹️. Won’t be back to the zoo. So we spent the rest of our stay at the accommodation by the pool which was still nice.

I had an incredible stay at this hotel! I chose it for its convenient location, close to both Bali Zoo and Ubud. The ambiance was perfect for families, offering a relaxed and welcoming atmosphere. The room and bathroom were both spacious and beautiful. Dinner was absolutely delicious, and the breakfast spread was impressive with plenty of options, all enjoyed in a peaceful and serene setting. Highly recommend!

My experience was flawless from start to finish. From check-in to check-out, everything went smoothly. The dining experiences, both dinner and breakfast, were exceptional. I couldn't find a single thing to fault—everything was simply great!

10/10! I loved everything about this hotel! We had a private villa with pool, the villa is very beautiful and quiet, the perfect get away People are so friendly and helpful, the restaurant is also really good. Breakfast is good and everything is fresh, I have seen bigger breakfast buffets but for the price it’s definitely worth it. I love this hotel and I will miss it, will definitely come back if I visit Bali. I really recommend booking the villa!

We were near the pool which was very convenient. I thought it would be noisy but it wasn’t. The room was large clean and comfortable. Did have to ask for lower pillows which they provided. Nothing was too much trouble. The breakfast was really good for a vegetarian. Peanut sauce on the gado gado station was unreal.

There were a few little things. The combination of light switches were impossible to work out. To turn just the bathroom lights in the night it sometimes also turned all the room lights on. The restaurant was too expensive. I had an eggplant masala and was offered rice OR bread. For over $20AUD I’d expect both. The cafe down the hill was good but last order in really early. It closes at 7 we turned up at 6.25 and they wouldn’t serve us. There are not many other options. There are only limited pool chairs but then again there is only limited deck space. The pool was just beautiful.

Stayed in their regular room, it was spotless and bathroom was very well ventilated - no mould or odor issues here which is rare for a humid place like Bali! layout of room is great too, balcony overlooks the pool and overall feels very warm and welcoming. I felt very safe as a solo traveler. Whole place is very professionally run (eg daily testing on pool) and staff is very attentive. Moved here after issues with another hotel and I would wholeheartedly recommend!

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We loved everything. The property is beautiful, well maintained and very tranquil (it has many green places and even its own temple!). We enjoyed an epic massage at the spa, where we could hear a waterfall in the background. Being able to go to the zoo (ticket included in the stay) via a private entrance was also a nice benefit of staying at Sanctoo. Getting to Ubud for activities and sightseeing was very easy to do with a taxi.

The property was amazing. Our room was so beautiful and relaxing. We chose it specifically to visit the zoo. There was a few minutes walk to one part and a shuttle bus to the other part (my daughter is a photographer, specifically wild life/animals). Our room had easy access to the pool where the surroundings were plants and trees, so serene. The restaurant has a great variety of food (situated next to the pool and on the other side were 2 Cassowary birds. It was lovely to hear and see them). The staff were exceptional. There was also a spa where the surroundings were waterfall and and trees, so relaxing.

N/A. Couldn’t find any fault. (I’m not sure about the location whether it has easy access to shops as we only went for The access to the zoo but I’m sure that’s something you can look up. If you just want a relaxing break then I’m sure this hotel is enough).

Everything is super. We had very memorable stay with sanctoo. All the staff are attentive. They show the truly hospitality with no discrimination. Feel welcome on every step that you take in this establishment. Worth the money with all the benefits that we get. It's just like one pack excellent short escape with Sanctoo from our daily routine. Very recommended for those traveling with kids. Can't wait to stay again.