My family and I stayed at BWP Panbil Hotel for quite a number of times before covid. Cleanliness of the hotel is still the same as previous time. Room comfort is the same too only that the shower tap handle loose. Other than that the stay was good

Hotel restaurant change the menu with not much variety, breakfast was not the same as the last time. Use to have so much varieties and the 3 days we were there the breakfast menu is almost the same. Location wise not much of an issue for us as we commute via grab/own driver.

Environment is great! Staffs at the hotel are helpful and fast response even to un-expectations circumstances. BIG THANKS to Receptionist Mutirah ( I hope I write her name correct!) and all the males staff night shift on 31st Dec 2024 for their professional to keep me felt safe and preventing unfortunately event happened. They’re really a pro. STAFFs like them should be promoted! They’re such assets of the hotel! Thank you guys! Also thanks to staff receptionist Nur for gave us first impression of the warm welcoming when we just reached hotel. And gotta mentions the housekeeping services ( I forgot to ask for their names) two boys are very good at what they do. Thank you everyone. Much appreciate from me.

The bar roof top was limited of services, I came there at 6pm( timing they just opened) , staff took my ordered of classic mojito and a finger food. End up I was Informed no alcohol drinks available at that time, pity the waitress kept apologise to me regarding this, and well, i paid for the food but I never touch it, then I just left with my disappointment with the bar organisers. Bar management should be improved.

The hotel staff is welcoming and attentive from the moment of arrival until departure. They provide excellent service across all areas of the establishment. The well-known spa service, “Eska,” is conveniently located on level 2, allowing guests to enjoy spa sessions without having to leave the hotel. The breakfast buffet offers a wide variety of food choices, catering to different tastes. Additionally, the hotel prioritizes security, with more than 10 security personnel stationed throughout the premises, ensuring guests feel safe during their stay.

None

The pool was beautiful and the viewing deck beside the pool had a great view for us to sit back and relax in the evening. I liked the rooftop bar as well but didn't manage to dine there as we were out of the hotel in the evenings. The room is beautiful and was comfortable. Overall a great place to stay and unwind

The breakfast spread could be improved better. We saw food were being prepared and displayed as early as 3am, and hopefully the food stays fresh throughout the breakfast course. During one of the breakfasts, we realised that one of the chicken dish was spoilt. We informed the restaurant manager and he immediately removed the dish from the display and apologised to us about it. We thanked him for his swift action.

The staffs-Extremely friendly and always was around when you needed them especially Marina from the receptionist who approached us to ask how our stay is and if all is good. The staff from the breakfast team which always acknowledge us and always granted our request for half boiled egg which is not in the menus. Their breafast spread is awesome! The room is spacious and clean and they really give us a room deco with swan towels and cake for our anniversary, kudos to all of them which makes our stay AWESOME!!! Will be our 1st choice always when we are in BATAM..

Nothing so far ..All is good..

We liked the executive room it was big had a living and dining. Room was spacious. Good breakfast separate. They have western, local and Japanese spread. Very good steak selection on the roof top restaurant. Hotel offered free shuttle to the malls

Dated room telephone it was never connecting had to go down personally if any issues. Shower tap was faulty it was a challenge to switch from shower head to tap. The noise from the motorway was really loud couldn’t sleep ( room had a lovely view of the natural lake though)

The bed is really comfortable and huge. We got the lake view, it's really awesome and you can see sunrise in the morning! The staff all were really friendly and helpful. We couldn't or rather we didn't know how to turn on the tv, we called the housekeeping and immediately a staff came to our room to assist with the remote control. 😃😃 The breakfast spread was awesome. There was a good variety of food and the food was really tasty. We booked 3 rooms but when we checked in, only 1 room was ready. When the other 2 rooms were ready, the staff came to our room to give us the keys to the other 2 rooms, we didn't have to go down to the front desk to collect the keys. That's great service definitely!!

Nothing!

Situated in a quiet neighborhood where you practically can access everything right within the hotel vicinity. It has a supermarket, a local shopping mall and a buffet that is just for everyone. It has local and international food fare. The ala carte menu is above-average not based on the quality but more towards the preparation that took a little longer than expected (around 30-45mins) even on a quiet evening.

The food service could be improve in terms of preparation period which took around 30-45mins on a quiet evening. Food delivery riders aren't allowed to go up the lobby and as the hotel is located on a hill, it takes quite an effort to get down to collect the food instead of the hotel lobby.

The location is nearby to Panbill Nature Reserve which has a variety of activities catered for every thrill seekers from hiking to ATV to Archery and etc. Booked the room which faces the lake and it was so stunning. It's peaceful, they have many eateries too! The room is clean. The concierge staff were welcoming too! The spa was heavenly and the food. The simplicity of their nasi goreng and Mee goreng are just superb. Thank you for being responsive and prompt with all of my enquiries prior to my trip. Will be back, definitely 🫶🏻

Nothing. It's efficiently a pleasant experience to be able to stay comfortably.

Nice ambience facing the lake. Clean. Staff is very friendly and approachable

Buffet was not up to the level of 5 star hotel. Choice of food is very less . Same thing like noodles, rice are repeated on different varieties, rather than having options to choose. Meat lovers is always chicken only, nothing else. I would rate the buffet 4/10. Internet wireless connection is very bad and you don’t get signal strength always. So have your mobile data available