We got the 2 bedroom apartment and it was really well equipped and comfortable. Both rooms come with a double bed and there were 2 bathrooms; one ensuite with the master bedroom and one just outside the second bedroom. There is a sofa which seats maybe 3 pax at the most but there is also a dining table with 4 chairs. The supply all the amenities you would expect to find in a hotel. Instead of small bottles of water, they had a huge bottle which meant that you had to top up your own individual bottle so don’t forget to bring one of those along. Breakfast was offered as part of the apartment booking. But do have your breakfast at the hotel restaurant and not at the pop up event hall. Make sure you head to the main breakfast area because the spread that they have there is a lot more complete with so many choices and live stations. I love the many choices that they had. From noodle stations, egg stations and waffle/pancake live stations, there were also local Indonesian dishes and international dishes. Another plus is the supermarket next door. You can get many snacks and other groceries just a stone throw away from the apartment. Though this place was not in the centre of town, the location didn’t really bother us as we used grab to get to places and the wait is never long.

Room- they upgraded our room to a Junior Suite (2 bedroom). We booked the 1 bedroom. Thank you for the complimentary upgrade. Drinking water - there is a water dispenser in the room which made it very convenient for us instead of having to purchase it. Supermarket - thought it was just a small convenient store but it was almost a well-stocked up supermarket. Of course u cant compare it to a shopping mall supermarket. But it is enough for last minute purchases. Garden - nice open airy garden to chill. Good for smokers as the room balconies are not exactly balconies but to place their aircon condensers. Staff - prompt and courteous. Massage - Eska wellness spa and massage is convenient and provides head to toe service as well.

Location- need to take grab or their shuttle to shopping malls. Takes abt 20mins drive to Batam Grand Mall. Shuttle service - Front office did not inform us that we need to book in advance for the shuttle to pick us up from the designated malls. Good thing there is Grab. Breakfast - was mediocre. Table not cleared fast enough, food not topped up promptly. Not much food variety.

Room was very spacious and clean, staff were very friendly and helpful.

Location is nice and quiet but a distance away from the malls. but it’s not a big problem if you plan and take the free shuttle from the hotel. oh! remember to put aside some cash for the hotel deposit. they take cash for that, instead of via credit card.

The room and the staffs. The staffs are approachable, friendly and polite. They are responsive for our extra bed and toileteries and room service request.

The breakfast at the ballroom. We suppose to have breakfast at Andaliman Restaurant but not sure why they shifted the breakfast at the huge ballroom. It is not convenient as the buffet spread are scattered around and the centre of the ballroom. The coffee machine spoilt and the taste of the food doesn't meet our expectation. At least the noodle, fried rice and porridge should have much taste. The pastries, donuts and waffles station are good.They have varieties to choose from.

Check-in was relatively fast. Staff did not hesitate to provide us with extra key card upon request. The place was clean and tidy. Staffs were very friendly, very helpful when comes to queries and requests. Breakfast spread was surprisingly large. Service staffs in the breakfast area were really great. The conceirge help arranged a transport for us to go to the Panbil Edu Park. The driver was very friendly and helpful. He took the extra effort to drove us around the entrance of the park to show us where the cafe was and where to get the tickets. There is a mini mart on the outside right of the exit gate. You can get your snacks or other essentials if needed. The prices are about the same as that of other supermarts

Room lack hanging facilities to hang wet towels and/or swim wear. You may want to bring some hangers or cloth line to do so

Really enjoyed my stay at Panbil Residence Serviced Apartments. The service was excellent—staff were friendly, helpful, and always ready to assist. Special thanks to Santi for the kind gesture of giving us a free one-hour late checkout, it really made our day. The hotel provides free shuttle service to the shopping centre.Highly recommend this place for anyone looking for great service and comfort!

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Great spread for breakfast - American, Asian and vegetarian choices available. even had bread & butter pudding and an Asian desert that changed daily. The apartment was big w a fully functional kitchenette and they provided cooking utensils and cutlery. there’s a supermarket next door for daily shopping if one doesn’t want (or can’t!) leave the property. the property has an on-site bakery, 2 restaurants and a bar on the top floor with amazing views of the lake in the evenings. a very large and complete gym, swim pool (with a detached indoor kids pool) and a full spa complete the whole experience.

location is a bit far from the usual shopping areas of Batam. nothing that couldn’t be solved using Grab/Gojek/Maxim.

Very sufficient and exclusive aparthotel compound with all your needs. The bed was comfortable and fluffy, and the property was so well decorated in time for Christmas celebrations. The breakfast buffet has lots of choices and parking at the property is secure. We liked the swimming pool and there are shops at the property as well. Clean and comfortable unit.

Nothing to complain about, do take note that the property is quite a distance from the airport and also from the ferry terminals.

Very comfortable and pleasant accommodation for a big group of friends. Staff were responsive and polite. The shuttle service offered by the property to the major malls was a thoughtful and great arrangement. The breakfast spread was good too! Would definitely recommend anyone looking out for a great place to stay with a big group of friends.

Nice ambience. Spacious apartment. Impressive spread for breakfast at Andaliman cafe. Good place to chill & do nature activities.

No spare toilet rolls provided. Ended with emergency which could have been avoided. Could have provided more chairs at dining table for the capacity of the apartments. Only 4 chairs provided when apt can take 5 guests. No chair provided in master bedroom. Response over email a bit slow.