What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

First of all endless love to all the people who made me feel at home at Raffles Jakarta: Audrey, Fahrul, Felix, Amanda, Ratu, Jojo, Dimas, Natan and many many others! They surprised me everyday, remembered all my preferences in food & even colors! Even served me desserts under the rain & found me kecombran, which even wasn’t on the menu! 🥰🥰🥰 Even cooked black sticky rice for me daily as soon as they found out that it was my favorite! 🥰🥰🥰 It was my Birthday trip & post-surgery recovery - Raffles was the best place for that! I felt so much care - a real princess treatment! The Artist’s Suite with the city view bath, the garden with sculptures, the mosaics, the gorgeous pool! Tried the lavender massage at the spa - a total bliss! The yoga deck with the garden view! It’s so easy to forget that this is a hotel in the middle of a busy city - Raffles is a real hideaway oasis!!

Just some mosquitos by the pool, but the hotel even offers repellents for free, so there’s absolutely nothing to complain about! 😆🥰

I liked everything. The hotel is fantastic, clean and the staff is amazing

The choices for breakfast are not so many mainly for people like us from the Middle East.

This place is 5+ stars – next level luxury and service. The staff were so attentive, they even offer a packing service! When I got sick, they arranged a doctor, came with him supported me with my son, sent me free food. The room was utter luxury, more like a suite with a separate lounge area that could be closed off (we were in a garden room) and the views!! And the bathroom!! Huge with two basin, separate shower and huge bath and a heated toilet seat wash-let. Utter luxury and class. The pool was beautiful and an unexpected lovely garden to watch the sunset from what must be the roof of the adjacent mall, accessible through a connecting door. Treat yourself. It’s worth it!

Not a bad word to find about it, and I am a critical reviewer!

An oasis of luxury. Rooms are very nice and spacious, beds comfortable, bathroom and shower amazing. Even heated toilet seats :) The breakfast is fantastic, with fresh handmade sushi and sashimi. Signature japanese pancakes, amazing. We stayed here one night before our flight in the evening back home , after checkout we relaxed at the pool which is really nice, good poolbar with good cocktails and nice bites. The spa facilities are very relaxing and easy next to the pool, the spa was our last stop before heading out to the airport. Last but not least the staff, super friendly and attentive. The two poolboys (Dian and his colleague) were great, bringing tee, showing us the spa facilities, making sure we had sunscreen. The staff was also continue busy cleaning al the facilities at the pool, which made everything at a high level of hygene and cleanliness. The guys at the pool bar can make good Pina colada's.

Nothing.

Raffles hotel is luxuriously beautiful. Our room was a spacious suite with twin double beds, walk in shower and oval bath in a marble bathroom with twin basins and a toilet / bidet with heated seats. A light filled living room with comfy couches and a desk. Hotel guest experience officer Chiki gave us a tour of the many wonderful artworks by exalted Indonesian artist Hendra Gunawan. They feature throughout the property, my favourite being the huge mosaic of women waiting for their fishermen husbands to return from sea. The sculptures in the garden are typical of his work - engaging dynamic figures suspended mid action in everyday Balinese life. The outdoor pool is huge and perfect temperature, the lush gardens and vine clad theatre make it such a beautiful serene environment. There is of course a poolside bar. Art shines out from mirrors, elevator doors, carpets, ceilings, feature walls, it’s everywhere. The writers room evokes the Ernest Hemingway aesthetic of Raffles Singapore, plush sofas and chairs, warm wood, the bookcase style drinks shelf behind the bar of multi coloured spirits that looks like an artwork too. The staff know your name and greet you when they see you. They are all smiling, friendly, informative and helpful. Special mention to Chiki, Rhany and Wiyah who made our guest experience very memorable and enjoyable with their knowledge, passion for their job and the Raffles brand, and dedication to ensuring our every need was met. What a wonderful team.

We have not a single negative thing to say about the property.

Well located, friendly staff, very comfy rooms, excellent breakfast, nice pool, nice spa, nice gym, nice steam sauna, etc. also, our room was upgraded to a suite, and for that we are really grateful. thanks for a great stay! a special thanks to the staff at breakfast... they all are helpful, friendly and efficient!

my only disappointment was that there is no cold plunge /cold bath! you should install one, or at least have a very cold shower...the fancy shower at the spa is OK, but a very cold one would be better.

The service started even before our trip began, the Butler contacted via whatsapp and helped on every aspect of our trip. The staff behaved very professionally and at the same time politely. Even the housekeeping staff was so polite and attentive. Overall it was fantastic luxurious experience at Raffles Jakarta

The breakfast was good but it could be better if there were some more western or Indian dishes. The menu for breakfast was good though

I never write reviews but making an exception for this hotel that exceeded my expectations. Lovely staff throughout with authentic Indonesian kindness and service. Beautiful interiors marrying modern light-filled and spacious spaces with classic and luxurious splashes of gold and color. Beautiful mosaic tableaux and sculptures from a local artist. Huge and delicious breakfast buffet including sushi and icecream! We were in the Artist Suite, perfect size for a couple and child, separate art-filled living room, the extra bed was amazingly comfortable. A dedicated butler. Beautiful outdoor pool, 24 hr gym and long walking path in the garden. Pro tip: walk less than 5 minutes into the adjoining Lotte Mall to find Kokuo Platinum for an amazing reflexology massage for 1 hour for less than USD 10. We gave up our usual preferred luxury hotel brand with initials FS for Raffles Jakarta and are so happy we did - we'll definitely return.

We liked everything, including the one or two little hiccups because they were corrected immediately with many apologies.

Amazing stay at the heart of Jakarta. Living up to its prestigious name. Loved the smooth check in, the entire room (except for the default pillow that was too soft for me that I ended up having bad neck pain for the last one week after the stay). But the breakfast menu — splendid. Facilities including swimming pool, running track and gym as well as outdoor jacuzzi were excellent. Staff were friendly, thank you very much Raffles.

Pillow menu should be put on the bedside table, instead of being covered in a thick book no one would read.