My words are not enough to express how amazing was my staying in this real luxury hotel. From the first day till the last day, I enjoyed every moment. Staff: Staff were so welcoming and highly active to serve me with all what I need with warm smile and give a real fast help to me in everything I ask for. Cleanliness and Room Service: Cleanliness is beyond imagination with nice smell and well organized stuff. I liked how everyday afternoon.., they send someone to check your nespresso machine and coffee packs. Anyway.., in every corner of hotel you will feel and sense rhe cleanliness and the refreshing atmosphere surrounding you to let you feel fresh wherever you go in hotel. Safety: Safety is really one of the best among all hotels that I have tried in Jakarta. To be hoenst.., it went beyond my expectations and blew my mind. They apply safety with high cuation to make sure everyone in this hotel is 100% secured as perfect as they can.., and yes they are so perfect in my opinion. Restaurants and Cafe shop: I have tried only the Japanese Restaurant and is highly recommended to eat at this one. For me, it is one of the best Japanese Restaurants I tried in Jakarta and Bali. For breakfast, they have nice variety in dishes and all were so good for me. Believe me.., you will feel the elegancy from the staff there and you will feel how they really value their guests and making sure everyone has the highest rank of serving and the most delicious food to be served. There is one nice Cafe Shop in smoking area. Coffee and cakes are so so so good honestly and the Ice cream is yummy. I liked their black coffee and ginger tea. I recommond to try their Cheese Cake.., it was so delicious for me.., I really like it so much. Special thank.., to Amanda who works there..,she was so flexiable and so fast with great understanding for your orders and drink ratios. Event: I encourage to stay in this hotel if your birthday is coming and spend it there.

Service was exceptional. Special mention goes to Sarah in reception. Kind and caring went out of her way to ensure my stay was comfortable. All the staff at the reception and the breakfast restaurant were attentive and took the trouble to know you and ensure you were happy.

cleanliness. the shower cubicle had some left over hair from the previous guest. didn't feel happy about that. i stayed 2 nights. the same bundle of hair was still there on day 2.

Lobby is not comfortable because it is not air-conditioned. Executive lounge food is very poor. Location is not next to shops & restaurants. Other than the 3 items above, everything else was wonderful. The staff were very friendly & helpful. The room was nice & comfortable. Needs updating though, if I am being picky. The buffet breakfast was a huge spread. All in all, we enjoyed our stay in Jakarta with friends.

Air-conditioned lobby. Room updating. Better food at the Executive Lounge.

The gym was huge and the room also big

Old facilities and the food not good at all. The executive lounge served a poor food and not good at all. Not value for money and will never come back

Excellent customer service! Staff was very attentive, professional, friendly and speak good English. Beds were very comfortable, great restaurants and Amenities. There is indoor kid’s playground in the spa near gym area.

The pool can do with some improvements. A step around the wall of the pool would make it safer for younger kids (who are too big for the baby pool section). A bigger pool for lap swimming and warmer water would be nice too.

Comfortable room; good mix of TV channels; breakfast was of good quality and range; staff were friendly

Keycards didn't work perfectly in lift and for room door entry

Food and staff were amazing. Dining was booked and we were not aware of pre-booking. They worked us in the same evening and were amazing as making sure we were accommodated.

Pool was too small.

I had intimated during booking that my wife is allergic to onions and garlic and consumes vegetarian food (no egg, fish or meat). I must complement the staff and chefs to be already informed and served her specially made food that was having variety of cuisine and tasted fantastic.

The hotel is in a good location in the city. The staff are very courteous and helpful, we had a nice extension of the stay. The Little India restaurant is really nice with very tasty Biryani and butter naan. The waiter in the restaurant was very understanding and offered good guidance.

The Toilet is old model, better newer designs as well as the TV could be modern and large. We didn't get interconnecting rooms with my kids, but we were given next door rooms.

The location and the restaurants in the area. Hotel is very clean and spacious, the upper rooms have a great view. Staff is helpful and breakfast amazing

The only minus is the rather unimpressive pool with a terrace. You would expect something nicer for a 5 star hotel