A Memorable Weekend at The Ritz-Carlton Mega Kuningan Jakarta – 24–25 May 2025 From the moment I stepped into The Ritz-Carlton Mega Kuningan, I was reminded why this property continues to set the gold standard for luxury hospitality in Jakarta. Front Desk Excellence – Sara Zefanya & Team A heartfelt thank you to Sara Zefanya (and the entire front desk team). Their warm welcome, attention to details (I always choose non smoking room), and genuine hospitality made me feel like a valued guest from the start. What stood out most was how they remembered my name and consistently offered thoughtful, proactive solutions to any request or concern. It’s rare to find a team so in sync and committed to guest satisfaction. Club Lounge Experience – Christian The Club Floor was another highlight, thanks to Christian, whose service was nothing short of outstanding. He not only ensured every detail of my visit was perfect but also introduced me to a unique touch of local culture—traditional Jamu drinks served exclusively within the Club Lounge. This thoughtful gesture added a layer of authenticity and exclusivity that I truly appreciated. Musical Ambience – The Pianist In the afternoon the atmosphere was elevated by the soulful tunes of the hotel’s pianist— I spent time talking with an older pianist (I noticed Ritz CArlton Mega Kuningan has two pianist, the younger guy and the older one) this older guy was wearing a Parisian-style beret. Though I didn’t catch his name, our conversation about his international assignments with Ritz-Carlton properties was fascinating. It’s inspiring to see how the brand nurtures talent and facilitates global exchanges, enriching both staff and guest experiences. Overall Impression This stay was a perfect blend of elegance, cultural richness, and heartfelt service. The people truly made the difference, and I left with a deep appreciation for the Ritz-Carlton’s commitment to excellence.

Everyone at the club floor lounge are great! Chrstian did a great job serving me; adding some traditional "Jamu" which are only served at the club floow. I felt very appreciated with that.

- The hotel staff is friendly, professional and authentic in a way that I have never experienced before - The room is very spacious and stylishly furnished. The room service is very reliable and a turndown service is carried out - The hotel is very clean and in excellent condition - At breakfast and dinner the quality of the food is exceptional - The spa area is large and there is plenty of room for relaxation - On the fifth floor, next to the beautiful pool area, there is a 350-metre circular walk around the hotel. This path is very well planted and makes you forget that you are in the middle of a metropolis of millions I can highly recommend this hotel to anyone staying in Jakarta. On that note, a big thank you to the entire team for an outstanding stay!

- Nothing to complain

The staff were friendly and welcoming from start to finish. Our room was clean and spacious. The bed was big and comfy. The bathroom was big and clean. The shower pressure was fantastic. The breakfast buffet had a nice variety of foods.

Our room had some minor wear and tear on the finishings in the bathroom counter and there was some water damage on the ceiling under the ac unit as well as in front of the door to the room. Room 2006

The people, from the top, an Italian guy named Maurizio (hotel GM) always around making sure his guys are keeping up to his standard. I always admire such leadership; the club lounge guys are all great people that are properly trained to help you- even some of them are still interns, but they managed to pull high quality services- kudos to RC training program.

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Everything was fantastic. Everyone I met in this hotel went above and beyond to make us happy. I can't compare this experience to any other including other JWs. These people are lovely and you will not regret staying here. Asia restaurant is a must and they serve the best breakfast and an amazing dinner buffet.

We were welcomed with pretty decos in the room. How very thoughtful of them. And the staffs are so friendly, super duper helpful. Thank you so much for the pleasant stay. Thanks to Iwan, Dita and theres one lady i dint get to ask her name (she even came us to personally bid goodbye when we were about to grab a cab to the airport). They were able to fulfil all of our requests, even at 1am- looking for taxis from Ancol to the hotel. Thank you very much! We had a great time staying at Ritz Carlton.

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All of the thing in Ritz Carlton Mega Kuningan Jakarta were super amazing and awesome. All the staffs were super duper awesome and kind also warm heart. They really did a great job. I will never forget to stay there with amazing view and the room was super comfortable.

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The Spa and wellness team are the crown jewel of the property. They are all well trained and top of the class services. I have been to many 5 stars hotels in Jakarta, I am confident to say RC spa team is the best!!

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Everything was great;

Except for the check in. The checkin time was 3pm and we were there at 3:10pm, but rooms weren't ready till 4:30pm. And when i asked for late check out to compensate for that, they said, 1hour complimentary late check out, 3 hours will cost IDR 2Million and full night charge a minute after that.

The room was incredible. Mayfair suite was huge with so much space and comfort! The staff were so friendly and couldn’t have done anymore to make sure we had the perfect stay! The pool and spa facilities were impeccable and the lounge bar was fantastic with food drink and service

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