Very happy with our stay for 4 nights at the Gran Melia, Jakarta. Good value. Warm service with a smile by all staff right from doorman (Defrizon) to concierge to bellboy (Mashal) to room service. We stayed in a deluxe king room which was clean, spacious with very comfortable beds. We did not take try the buffet breakfast but their F&B had good vegetarian options which we enjoyed. The hotel’s gym was one of the highlights of our stay… modern, with a good range of machines, equipment and weights. The sauna and steambath rooms were a welcome bonus. Definitely staying here again when we are next in Jakarta!

The hotel was absolutely gorgeous and the hotel room was spacious and so comfortable. Check in was a breeze and the staff were so friendly, helpful and accommodating. There was even a staff who went around to the checked in rooms to check if we needed anything to be topped up in our room (e.g. water, toiletries) which was honestly surprisingly because I’ve stayed in a few 5 stars hotels before and none of them have this sort of service. We felt really special then 😂 Unfortunately did not take any photos because we were really tired before checking in (I flew into JKT suuuuper early in the morning and only checked in at around 3-4pm so I was exhausted by then) but amazing hotel, amazing staff, amazing stay. Wish we were able to stay longer and will definitely consider it again when we’re back in Jakarta!

Nothing. Everything was perfect.

I recently had the pleasure of staying at the Gran Melia Hotel in Jakarta, and I can confidently say that it exceeded all expectations. From the moment I arrived, the experience was flawless. The hotel’s design is simply stunning – a perfect blend of modern elegance and sophisticated comfort. Every corner of the property reflects impeccable taste, creating a welcoming atmosphere that felt like a luxurious home away from home. The quality of food was absolutely top-notch. Whether it was a delicious breakfast or a fine dining experience, each meal was a testament to the high standards the hotel upholds. The breakfast buffet, in particular, was a highlight. There was a wide variety of options, from freshly prepared international dishes to local delicacies – all incredibly flavorful and beautifully presented. What truly made my stay special, however, was the exceptional service. The staff at Gran Melia went above and beyond to make me feel comfortable. I would like to give a special mention to Rudi, who took the extra care to make sure my breakfast experience was nothing short of perfect. His warm hospitality and attention to detail made me feel like I was being taken care of like family. The entire process, from check-in to check-out, was smooth and efficient, and I was always greeted with a smile. I can not recommend Gran Melia Jakarta enough – it’s truly a five-star experience in every sense. I can’t wait to return!

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The hospitality of the staffs was unforgettable. They were very friendly and always greeted me by my name. They were very attentive especially the person in charge in the pool area. They served delicious meals in both breakfast area and in-room dining. I got a free room upgrade which I really appreciated.

Since the hotel building starts to age, some small parts in the room are a bit dated and needs refurbish. However, it was not a deal breaker for me as they maintain the cleanliness and the overall stay was enjoyable.

The Gran Melia is a stunning hotel, its huge and the hotel is beautiful. The staff were incredible and dealt with all my requests promptly. I even asked for some flowers for my girlfriend last minute before I arrived and when I turned up there were roses in my room and a tiramisu. The staff at the front desk were exceptional. All the staff made me feel special and safe. The hotel had a great vibe and provided music in the evenings. The cleaners did a good job and room service was more than often good. The room facilities were fantastic, the whole room and view was stunning. It was truly a special place to stay.

The location is just off a busy road which you can spend a lot of time in traffic! The indonesian breakfast and french toast was not the best. However, the italian food I had was decent. I was looking to stay longer at the hotel but within 30 minutes of enquiring the bookings price had jumped 1.5 million IDR which was pretty crazy. The reception staff were very apologetic but this was not their fault.

Me and my son were there for a staycation since we did not have plan to go abroad or out of town. Upon checked in, we got a pleasent surprise from the Guest Experience as a selected guest to be upgraded to suite and receive complimentary snack in the pool restaurant (I suspected because my son wore an elf hat 😁), thanks you so much! On top of that because the next day was my birthday, the Guest Experience sent a birthday cake to our room, another nice surprise! Aside from the perks, I think Melia can turn into a family staycation destination as it has nice ambience, food and staffs are so friendly, by perhaps add few more children attraction. All in all, lovely stay ♥️

The service staffs are polite and helpful. The property is clean. I would like to mention Nabila at the reception , she was very helpful and did a great job. She helped us with the transport recommendations as we had special needs. She took care of our special needs while staying at the hotel.

The breakfast spread was not as expected. There are not many vegetarian options.

The best thing about this hotel are the staff. I had a wonderful few days and I’ll like to mention the staff friendliness and readiness to serve with a smile and they all went above and beyond to ensure I had a great stay. Special mention to Santun and Prihatin. I had a busy schedule and had to have my dinner at the lobby restaurant each night, both Santun and Prihatin were amazing 🩷🩷🩷

Nothing

So, this is my second review of this property as we stayed here twice during our time in Jakarta. Both times we found the staff to be very attentive to our needs. When we traveled to the Airport on our last day, they packed breakfast to-go because we left so early in the morning. This hotel is in a great location and easy to access from the main highways in Jakarta. Our room was spacious and clean, with a wonderful view of South Jakarta. The food choices in the lobby restaurant were vast offering Asian, Western, and European menu items. Our coffee cups were always full and there were multiple juice choices as well. The one thing that was especially impressive was the response to our criticisms from the first stay at the property. We were contacted by both the housekeeping supervisor and General Manager with regard to our observations. They expressed genuine concern for our complaints and made every effort to rectify these issues. I would absolutely recommend this property to anyone looking for a location where you are their first priority.

There was an issue with some of the food ordered in the lobby lounge which was quickly addressed by management. There were a lot of conferences being held on-site and many of the attendees were smoking in the side rooms making the first-floor corridors and the lounge area smell like smoke. The small cafe on the ground level was unable to charge back to our room so we needed to pay cash for some items we purchased there. There are very few options to purchase needed items such as feminine hygiene products or basic toiletries at or near the property.

First and foremost, my wife and I agree that the staff here was very pleasant. They were always welcoming and knew me by name. While we didn't utilize the spa services, we did enjoy room service, swam in the pool, and exercised in the fitness center. Our overall experience was great, we would definitely consider staying again in the future.

So, the few things we felt could improve are as follows: - Several items from the kitchen seemed to be undercooked and poorly prepared. My wife is a personal chef and found that the bubur was watery, nasi uduk was undercooked and nasi goreng from the lounge was not fresh. She stated that it tasted like it may have been made earlier in the day and reheated. -As an Operation Manager, I felt the facility is showing its age. Some of the hallways were dank with a faint smell of mildew. There were tiles missing in the pool, the bathroom had dirty corners, the grout between tiles was missing, paint in the hallway was smug and a little dirty. All of the fore-mentioned items are easily correctable with maintenance and upkeep.