I always enjoy staying here, and this time was no exception. I had one of the « superior » rooms, which I prefer to the deluxe. The deluxe are newer and a bit nicer, but they are smaller. The superior rooms are unusually large and suit me best. The staff are wonderful - many of them know me from all the times I’ve stayed there over the years, and come by to greet me when I arrive. It’s like coming home. The grounds are lovely, even this time of year when less flowers are in bloom. Also, I love the pool.

I found it annoying that you can no longer charge restaurant meals and laundry to your room and pay it all at once. Instead you have to pay separately each time, which requires having the right change. Also, through no fault of the hotel, Mataram Mall is dying, so the location is less convenient than it was. You can no longer walk over to the mall to go to the supermarket or do other shopping or get a bite to eat, because most of the stores have closed, as have the restaurants.

The garden and spacious area.

1) There are pencil scratches in several rooms, done by children which need to clean. 2) Need maintenance on doors with gaps esp overlooking the garden, entrance for lizards. 3) Need to maintain the airconditioning in room 257 which makes so much noise.

Location was good and only a short easy drive from the airport after a long journey for the day. Taxi was not expensive.The hotel is conveniently located to the modern shopping mal bye short taxi ride. The hotel has beautiful large well kept gardens to enjoy. Pool is large. It is a large hotel with many rooms but has a feeling of privacy and quietness. The Lumpia were delicious .

Nothing to complain about .

The dive shop, The beach cottage with sea view was amazing, the front desk staffs are helpful

I was not aware that the Family villa was across the road

Beautiful surroundings (garden with trees), big room, good bed, good bathroom, clean and big pool, alfamart around the corner, local food close by (jl cilinaya)

The breakfast option was expensive, so i preferred to eat outsde

Price is reasonable, very friendly staff and nice layout of the hotel. Breakfast was a huge spread. There’s a great massage just beside the hotel.

The toilet was a little old and had an unpleasant smell.

Excellent facilities, service, pool and location for surrounding food options, Alfamart next door etc. Even a vegan restaurant about 1.3km away

Nothing

Loved the enormous deluxe bed, it was super comfortable. The breakfast was excellent. The staff friendly. The gardens were beautiful. Sadly was only staying as an overnight on route to Kuta.

The pool was super busy, with lots of families with young children.

The property is like an oasis, beautifully decorated and the perfect place to relax. Staff were wonderful as was breakfast. Plenty of fab restaurants nearby - shout out to 'Flow' across the road - and a quick Gojek bike ride into town.

Great buffet breakfast and beautiful garden surroundings with helpful staff and many choices of rooms, many beside the pool.