Actually the location was superb. The mall was just beside the hotel, 5 mins walk. Hotel was very easy to locate. But everything goes out to the staff. I didnt get the name of the staff. To the staff that handled my family request, we thank you so much. My family demands are just out of the world, but he maintain his professionalism. We did not get a chance to thank and tip him because for only 2 nights of stay, he has done so much for us.

Didnt have a kettle to boil hot water. Had to travel down the hall to the water dispenser.

Location is excellent, just beside Centre Point Mall and a crawl away from the train station. There are plenty of local and international food options across the road, including a convenience store. We made a last minute booking for a Superior Queen Room and was accomodated promptly. Considering the smaller room size, the layout maximized shelf and storage space for items and luggage, and still had space for a single window. Clean, comfortable, and would stay again next time.

Due to the last minute booking of a Superior Queen Room, they had to place us on the smoking floor due to a lack of other non-smoking rooms so there was a faint hint of tobacco in the rooms and corridor, but that is to be expected, my bad. Please remember to book early and specify non-smoking rooms if tobacco is a deal-breaker for you. The bed frame was a little squeaky. The clothes hanger setup is fixed and rather low which obstructs one of the bedside tables. Minimal hooks to hang wet towels. There is only a rain shower in the bathroom, without a hand held shower head necessitating the use of shower caps. Ride hailing services entering the area will be charged 5000 Rp on exiting as the hotel is within the mall's parking zone.

The room was clean, small and comfortable. Its location is convenient, being close to Centre Point mall. It also has a wide variety of foods to choose from the shopping mall. The staff were friendly and attentive too. Overall it was nice!

Good location (close to train station & Mall). Bathroom has a door! Water won’t spill out; and the shower is strong

The location is excellent, next to a mall, near the train station and a very quiet place. The staff are very friendly and helpful.

We're very happy. Everything was good. Only the toilet a bit small.

I like the location for hotel is the best the hotel is clean staff are friendly

- The room Quiet small - internet also need to improve because very slow - the sink inside the room and no place to pray - should to pay for minimal water you’re using

Good and clean

I request for room service twice but they forget maybe or not understand what im saying

Centrally placed, good localization Had all the necessary amenities Staff helpful

Room small; window cannot be opened

Strategic location, near Centre Point Mall and Medan Train Station. If you ride the train to or from Bandara Kualanamu, you can choose this hotel.

Noisy from the next room

close and convenient to the closest hospital as I stay because my dad was hospitalised.

the bed is too high for a child