I stayed at this hotel two separate nights because it was closed to the airport. The rooms by the pool are a little beat up and shabby but if they ask for another room it's much nicer. I was on the 9th floor. They have a free shuttle service but you have to coordinate it cuz it only comes every 2 hours. They allowed me to take a breakfast before 6:00 a.m. I felt the staff went out of their way but it wasn't without a struggle. I had to email a few times to make sure I could get a ride to the airport. All in all I would recommend it, especially if you have an early flight in the morning or a late flight coming in

Sometimes a communication that the hotel was difficult because of the English

Very comfortable room, european hotel standards. Comfortable bed, spacious room, nice views. The gym and swimming pool (long enough to swim, maybe 15-20m length) are great, I couldn't think of a better plan to stay active before next day's travel. The breakfast is a buffet, mostly Indonesian food. Although not stellar, it's definitely good enough.

The low frequency of their vans going to the airport (every two hours. In our case we needed one at 7am, but there was only at 6am and at 8am). But a Grab is cheap anyway

I stayed here for one night prior to a very early morning flight. Location is just perfect for Medan airport which is about a 10 minute drive away. I was also very impressed with the room which was large clean and comfortable and had everything needed. I also hadn't realised when booking there was a swimming pool which was a nice surprise and very refreshing after my 4 hour drive on some pretty shocking roads from Bukit Lawang. Staff were also all very nice and welcoming. Would I stay again absolutely.

Nothing I was very happy with all.

Great for airport and free shuttle service is useful. Welcoming friendly helpful efficient staff in all departments. Spacious clean room, comfortable queen bed with lovely pillows and clean white linen and towels. Useful tea and coffee facilities and refrigerator. Hot water shower with complimentary toiletries. Various English TV channels and good WiFi. Great breakfast buffet and restaurant menu is reasonably priced and well cooked. Hotel was so good that I decided to change my onward travel plans and stay to enjoy the facilities

It's a shame the free airport shuttle timings are not on website...I would have used it rather than Taxi on arrival. Otherwise no complaints

Really close to the airport and the free shuttle makes for an easy trip to the airport. The room was very clean and the water beautifully hot. The room was also very big. The reception staff were excellent. The lobby is also very comfortable.

Flies! The restaurant had so many flies that it was difficult to eat without one landing on your spoon. Although the room is excellent value to restaurant is very expensive. The food is ok but given the price it is not great. During the evening there was a lot of noice from Housekeeping staff. They were outside our room for a long time. Their walkie-talkie was constantly in use and was very loud. The other guest were also very noisy and our door was tried by random people five separate times. I think it was just people getting the wrong room and was not malicious but it was very disconcerting.

Perfect for one night before/after catching your flight from Medan. I had a spacious room that was spotless and super comfortable. I loved that they had a free airport shuttle which even though it runs only every two hours worked out perfectly well for me. Breakfast was really good - lots and of variety and a good mix of Asian & Western food. The staff speaks sufficient English.

I checked in quite late and had the feeling that the staff wasn’t super motivated to answer my questions at this time of the day (which is understandable). I could sort out my questions with them without any problems the next morning. They have their own ATM which unfortunately did not work when I tried to withdraw money in the morning.

I booked this hotel because of it is very near to Kualanamu International Airport & price is reasonable. Room is clean, very large space, Green window view. There are many hotels, food restaurants & stores nearby & we had our dinner consist of different types of local delicious food and breakfast at one of the open 24 hours restaurant nearby hotel at reasonable price.

Price of Hotel Food is higher than nearby restaurants. Too little tea or coffee bags.

Nice hotel close to the airport, a 5-10 minute drive away. We stayed there twice at the beginning and end of our trip. We had good dinners and breakfasts. Very helpful staff. The room was clean, quiet and we loved watching TV in English. Shuttle service was splendid (there are set hours but the staff accommodated us) so arrange pick up and drop off in advance. We would definitely stay there again.

nothing

The swimming pool. The bed was comfortable.

The hotel has a very corporate design so lacks originality. The restaurant floor is not carpeted. My room was situated under the restaurant on the same level of the swimming pool. Because I stayed there during Ramadan, the restaurant was open before sunrise for suhoor and so there was a lot of noise when people scraped their chairs along the floor. They need to put carpet on the restaurant floor or put rubber caps on the chair legs. It was very noisy.

The hotel is near the airport. The staff are very friendly. The room was spacious, the bed comfortable and the shower hot. You do not hear any planes. We arrived late, and we used room service to get food, which was a great decision. Not expensive at all and the food was fresh and great. Breakfast was sumptuous with lots of local hot dishes. The pancake and egg station was amazing. I like it. The airport shuttle is also great. It's free and runs every 2 hours starting from 4 am.