12 reviews
From
$300Jl. Ngagel Jaya Indah No.4-18 Baratajaya, Gubeng, Surabaya, Jawa Timur, Surabaya, 60284, Indonesia
12 reviews
1/65
Free parking
Free wifi
Air conditioning
Parking On Site
24-hour front desk
Non-smoking rooms
Upper floors accessible by elevator
Istana Permata Ngagel is a 3-star hotel in Surabaya, Indonesia, offering a comfortable stay for travelers looking to explore the city. Located about 2.8mi from the city center, the hotel sits at Jl. Ngagel Jaya Indah No.4-18 Baratajaya, Gubeng, Surabaya, Jawa Timur. This address places guests in a convenient part of Surabaya, ready to access local sights with ease.
Facilities include free parking, on-site parking (free), and free Wifi, ensuring easy access and connectivity. Air conditioning keeps rooms comfortable, and non-smoking rooms help maintain a fresh atmosphere. The property features a 24-hour front desk and elevator access to upper floors, catering to varied arrival times and mobility needs.
The listing shows 12 reviews, offering a glimpse into a three-star stay in Surabaya’s Gubeng district.
Istana Permata Ngagel offers a mix of room types suited to a range of travel styles, from Standard options to more expansive Deluxe Suites. The Standard lineup includes Standard King, Standard 2 Twin, and Standard Double configurations, all non-smoking and ready to provide a comfortable base for daily adventures. For guests seeking extra space, Deluxe King and Deluxe Suite options deliver additional room to unwind, complemented by air conditioning and practical in-room comforts.
Families and groups can take advantage of larger capacities, with the Suite and Deluxe Suite listed as accommodating up to 8 adults and 5 children. Other room types show varied occupancy: Standard King accommodates 4 adults and 3 children, Standard 2 Twin accommodates 2 adults and 1 child, and Standard Double accommodates 2 adults and 1 child. Each room type keeps things straightforward with a non-smoking policy and practical layouts.
Cash is the accepted payment method, with only cash transactions noted. The hotel sits about 2.8mi from the city center, placing travelers in a convenient part of Surabaya’s Gubeng district, while on-site parking and free Wifi help keep the flow smooth between sightseeing and rest. A 24-hour front desk and elevator access add convenience for late arrivals or easy floor-to-floor movement.
Closest airports
Juanda International Airport
6.6miAbdul Rachman Saleh Airport
44.3miFree parking
Free wifi
Air conditioning
Parking On Site
24-hour front desk
Non-smoking rooms
Upper floors accessible by elevator
Show 4 photos
Standard, 2 Twin Beds
2 Twin Beds
+
More details
Show 3 photos
Standard, Double
1 Double Bed
+
More details
Standard, King Size
1 King Size Bed
x4
+
x3
More details
Deluxe Suite
1 Double Bed
x8
+
x5
More details
Deluxe, King Size
1 King Size Bed
x4
+
x3
More details
Suite
x8
+
x5
More details
5.4
12 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
Featured reviews:
Oty
5.5
October 2023
The housekeeper was very friendly.
The building doesn't look like in the photos it is very old. The bathroom does not have toilet paper. The AC does not cool enough and there is also no air conditioning control to change the temperature. I think the location doesn't help either.
Lenin
3.7
August 2023
Friendly staff. Reception 24/7
Once 10 years ago, the hotel was like in the photo. The walls are dirty, the air conditioner is noisy, there is no hot water. Everything is in a very bad condition.
Nasiyem
3.7
May 2024
Quite place
Far away from city
Airports
Juanda International Airport
6.6miAbdul Rachman Saleh Airport
44.3miAirports
Juanda International Airport
6.6miAbdul Rachman Saleh Airport
44.3miFree parking
Free wifi
Air conditioning
Parking On Site
24-hour front desk
Non-smoking rooms
Upper floors accessible by elevator
Accessibility
Upper floors accessible by elevator
Upper floors accessible by stairs only
Bathroom
Private Bathroom
Shower
Toilet
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Daily housekeeping
Front Desk Services
24-hour front desk
General
Air conditioning
Non-smoking rooms
Tile/Marble floor
Internet
Free wifi
Living Area
Desk
Media & Technology
Cable channels
Flat-screen TV
Parking
Free parking
Parking On Site
Room Amenities
Clothes rack
Socket near the bed
Safety & security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free public parking is available on site (reservation is not needed).
Child policies
Children of all ages are welcome.
Children 7 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
This property accepts cash only.
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