The hotel is located quite central. The staff was very helpful and friendly. The shower was very hot and powerful which I really liked. The beds were comfortable and clean. Good price for value.

There was a little bit of mold in the bathrooms and the plugs as well as the switches were a bit dirty. But overall the place was ok.

My stay at Regantris Hotel was great. Clean and neat room with all amenities required. I booked the breakfast option, which was mind-blowing. There were many vegetarian options, including local Indonesian ones, lots of salad, fruits, desserts, and western-style breakfast options. The staff was lovely and incredibly helpful. The entire atmosphere was amazing and I really enjoyed my stay in Surabaya. Terima kasih! When back in Surabaya, I'll opt for Regantris again.

Nothing to complain.

The hotel was nicely designed and very comfortable. The staff were helpful, room service and housekeeping were nice. We had two very comfortable stays and used the convenient airport shuttle service.

The laundry service could be improved if we could collect it earlier (if dropped off after 9am we could not collect until the following day at 6pm). Was not helpful for a 2 night stay.

Beautiful design, especially the lobby and friendly staff. When we waited for our driver to go to Bromo in the middle of the night in the lobby, the staff brought us some water to have with our food. Good location with lots of good coffee shops around. The bathroom was clean, we got fresh towels daily.

We had some stains on our bed linen and on the wall there was a hand-big redish stain. The room was okay, a little used up but the bed was comfortable.

the food is tasty. the breakfast is good. i like the nasi goreng at the buffet and pizza also good

one male staff at the restaurant was not really courteous.

2nd time staying there. Super accommodative, very nice staff. Do not penny pinch on amenities even though it is a budget hotel. Good location with some very good restaurants and cafes nearby. Less then 100k by Grab to get to the airport.

Their lift seems to breakdown frequently. But not a big issue

Location

The air con in my room somehow wasn’t as cold as it should be (cold setting, low temp, max blow). The phone also wasn’t work.

-Clean rooms -Easy to reach location -A clean and new looking hotel -Very affordable

-Bathroom too small. Not enough space to out the toiletries of two people.

The location is strategic. Many cafes and entertainment facilities found around the hotel. Maybe only need walk about 5-10 minutes. The room is nice

The signal tv is not good enough, only one elevator that been operated, need take some times to go down, the parking area is small, but you will get help from vallet there, dont worry

The breakfast was really nice and presumptuous. The staff was attentive to details. We also enjoyed room service.