Overall design of resort, location are fantastic and views are breathtaking. Including pool, dining areas, and rooms. Very good staff. Kind, polite, helpful. Truly a place you could love to be in! Pool area and service around it are one of the highlights. They too need upkeep. However, for a 5 star hotel and price point we expected more. See below.

The resort is aging and so are many of the basics. It needs some serious investment in renewal and updating. A few examples: - Pool side chairs and tables broken/sagging. Pool area needs power wash. Pool should be skimmed every morning - Towels and linens overused - Shabby carpet in lobby area and corridors - Resupplying of room and bedroom inconsistent Overall, we did have 10 amazing days there and really enjoyed ourselves. However, we think that Hyatt could do better with such an amazing place they built, and we hope they do!

Gorgeous grounds, beautiful, HUGE and clean pool with an adult section, plenty of lounge chairs so no need to frantically search for a place to relax at the pool, gorgeous beach and fantastic hiking area right next to the resort, fabulous food/restaurants in the resort, wonderful local artist kiosks every day in the lobby, very receptive and courteous staff, quiet and very comfortable beds…. I cannot say enough about this wonderful resort….great location on the south shore close to just about everything….only the north shore is “far”, but even that is a shorter drive than going anywhere back home!

VERY expensive food…outrageous….although the food was good, paying $25 for a hummus wrap and $15 for a non-alcoholic beveridge for lunch is ridiculous….every day lunch for me and my 2 teenage children ran $130 with tip and tax.

This was my favorite place to stay during my three weeks in Hawaii. The staff was excellent. The early check in was very much appreciated! The rooms were nice and very clean, although could possibly use an update. The bed & pillows were very comfortable. The pool was excellent, and so were the restaurants I visited. I appreciated the separate parking lot for guests that didn't want to pay $50 per day for valet.

The only mark against this place for me was the gym. It was still an above average gym for a hotel / resort, but considering the cost I think this would an area to work on and improve. The rooms could be slightly more modern for the price, but that's nitpicking.

That everything was at your fingertips. The staff was amazing. Our room was perfect location. The housekeepers were amazing. The resort was just all around beautiful. We really enjoyed our time at the Hyatt

The only thing we weren’t used to was how expensive the drinks were at the resort in itself. When we left the resort it was a lot cheaper.

The property is beyond stunning and it’s true luxury in the middle of paradise. The rooms: our room was spacious and comfortable. we definitely enjoyed the bed and large bathroom. one perk is if you don’t get it cleaned everyday they give you a $10 food credit. the food: was outstanding. the breakfast buffet is pretty pricey based on our experiences at other hotels but offered a lot of food. try tidepools or splurge on a Share the Stars dinner… the food was absolute perfection. the luau was a lot of fun, food selection wasn’t great but we still enjoyed it. amenities: there are various pools and hot tubs on the resort but we opted for a splash at the beach located right on the property and then headed to the salt water lagoon to relax everyday. complimentary washer and dryers was a very nice touch. but he advised they are usually always full. the fitness center is stocked with everything you’d need for a good lift. location: perfect location on the south shore. right down the road from all the shops and food you could need and Poipu Beach (go there at sunset to see turtles and seals).

The pools were wonderful, especially the lazy river and salt water lagoon. The jacuzzis were rather small but nicely situated. Beautiful landscaping and engaging birds. Our room had a lovely ocean and beach view and outside seating area. The food, drink and service was excellent. We loved the luau and the live music on the Seaview Terrace.

Nothing

Everything in the Resort is fantastic. I enjoyed swimming in the 24-hour learning pool every day. I loved all the hospitality and service from the hotel, especially 'Learning Hawaiian language'. I had a 30 minute Hawaiian language class with my partner. I learned how to read them and the beauty of the language, which was super helpful to understand Hawai'i for the rest of the trip. I highly recommend their Pad Thai at TidePool, one of the hotel restaurants, which was the best one in my life, better than anything I had in Thailand. Also the Hyatt made it possible for a friend to pay for our stay in advance as a wedding gift, unlike for example the Marriott hotel in Honolulu, which was completely rude and unhelpful about this.

The proper hand was very beautiful. The staff was very kind.

The rooms are too old, but the view from the room is amazing

The property and location are incredible! The pool is worth it alone. Food options are solid.

Food could be improved, we ate at every restaurant and although the food is good, it could be much better.

Breakfast was excellent; spa couples offering was great; room was very nice; staff was very pleasant.

Being a large resort, the walk to/from the room was very long, especially my back went out