The room was clean, spacious, and confortable. The staff were very helpful and knowledgable. Our group was in town to see a concert and the location to the Texas Trust CU Theater was very convenient.

The light level seemed low in the "living area" and very low in the bathroom. I would have liked the lumen level to be higher all around. The plastic on the ground in high traffic areas seemed odd, especially paired with the wear on the walls and lamps. I'm sure some views were nice but ours just overlooked some storage containers out back and the highway.

The location was great as we found ourselves stuck in Dallas as our flight was cancelled due to snow back home. So our reservation was last minute. The front desk person was professional and informative. We order food at the bar and the bartender was attentive and efficient. The biggest drawback was the temperature in the hotel was frigid. Inside our room it was great and the bed comfortable, however I wanted to go to the pool and it was just too cold in the hallways, at the pool and in the bar.

Temperature in the hotel was too frigid.

The rooms were large, clean and comfortable. We really did appreciate the room service. Majority of the staff was very friendly and helpful. Breakfast was very good. Parking was nice.

The rooms furniture, couch etc, was worn and outdated. Only one elevator was working doing our entire stay with hotel entirely booked and full. Wait was at times frustrating. Restaurant was not as displayed on website, disappointed. A few staff members could take clues from other employees and not be unpleasant.

Breakfast is a Must Do at the Crowne Plaza! The restaurant serves breakfast until 11:00am and the food is great on the menu. Breakfast is ordered off the menu, prepared in the kitchen, and served at your table. This is not a breakfast you get from a buffet with powdered eggs, dry cereals, and self serve everything. "Rosie" was my server and she was the most hospitable, considerate, and engaged person I could have before a long drive ahead that day. Food was excellent! If you're staying at Crowne Plaza in Arlington, pay a ittle extra for a suite on an upper floor and definitely buy the breakfast with your reservation!

Wish they would update the appearance of the property inside. It's an atrium design hotel of 8 floors. The color palette of the halls and doors is dull and could benefit from an update. Also had a towel that was very worn on one edge, with fraying, hanging threads. Suggested they inventory their towels and housekeeping was informed. Would be nice to see the towels upgraded anyway.

I loved the bed, my goodness. Such comfort. The best bed I have slept on in a hotel so far. Well done.

The fact that you do not offer bed and breakfast. I think you need to reconsider that. Also didnt like the fact that despite me reporting that the water fountain in the gym wasn't working, it wasnt fixed the time I was there for almost 2 weeks.

I love the location of this hotel, it's close to the attractions that I am interested in. The hotel is located off the expressway and easy to get back on the expressway. Very convenient. This is my go-to hotel BUT ONLY IN THE SUMMER MONTHS!

I FROZE MY BUNS OFF! We could not enjoy the bar area, nor the seating area in the lobby. I have stayed at this hotel on numerous occasions, but it was spring and summer months!!! Very cool spot, but definitely a NO for winter months. Burrrr

This hotel is very nice. The rooms are clean and comfortable. Snacks/drinks are available for purchase through a self check area, which was easy and convenient.

Our room purchase came with a breakfast buffet for the 4 of us. Breakfast was not even a little bit good - the food was extremely overcooked/overheated. The french toast sticks were tough, the sausage was hard and dry and the bacon was hard and crumbly.

Please try to own the program for TROLLY. I would have liked to have been picked up at the Crowne Plaza via TROLLY to the AT&T Stadium to see future Dallas Cowboys, games!

No TROLLY reservations could have been made. Program was such a mess!!

Clean, quiet rooms. Comfortable.

They charge $100 deposit, for each nights stay to cover “incidentals”. Was not told this until check in. So, my bill to check in went from $700 to $1000 to check in. Yes, I was refunded the extra deposit but it is shocking to pay that much extra, per night to stay, up front. Likely won’t stay there again because of this.

Shay, was friendly and very compassionate. she was professional and a great delight! The property was beautiful and well maintained. I was absolutely blown away. I’ve lived in GP for over 10 years and never knew. What a gem!!

I lost my fiancée a year prior and needed a change of scenery. I chose this property for the spa. However, the “spa” advertised was not the “spa” offered. We went from a massage to only a hot tub. I really needed that massage ☹️.