Our host Romina was very friendly and flexible. Location is top if you want to go to the thermal pool. You can just go on your slippers. The flat was very large and keeping the baby was easier than in a hotel room.

We were at the top floor without lift and we have a 10 months old baby. The air conditioning in the living room was repaired recently but still not functioning. It wasn’t a big problem since the temperatures outside were still acceptable for a Southern guy like me.

Great space , excellent staff

The air conditioning didn’t work well and the unit was too hot to sleep … only there for 1 night so made due but if was planning a longer stay needed working aircon

The front desk staff was amazingly fabulous! The young woman working there, the young man who had in my suitcase up six flights of stairs and the general manager in the evening were all what made this stay excellent! And then that they have their own three indoor pools in really neat arched rooms and I got them all to myself when I arrived! It was the perfect place to truly relax! Their 2 smallish hot springs pools & 1 small salt water float pool use has an extra charge but it’s 100% worth it! 😃

I loved everything about this place but something to point out was the staff. They were so friendly and welcoming. Thank you for your hospitality appreciated too much your help! We highly recommend this beautiful place and marvelous people.

It is so cute! The staff are so friendly! We were able to check in early. The breakfast was made from scratch and delicious! The property is very nice! Parking is secure.

A bit hard to find and we misunderstood that there was a pool-there is not.

Lovely apartment- comfortable, good air con ( it was 38 degrees outside). Staff , charming and so helpful with everything- organised our transport to a concert. Great place -great value.

It was all good.

Good standard coninental breackfast. Friendly staff ready to help Very central position just opposite Thermal entrance Beautiful relaxing garden

We had a lovely stay in the quaint little town of Casciano. The hotel was very pleasant and had a very pretty inner courtyard. The wellness area was wonderful with 3 different pools with different temperatures. The amazing feature was that we were able to secure exclusive access to the very spacious spa area for 25€ per person, meaning we were two people in the whole spa area.

During the night there was a lot of noise in the inner courtyard, due to staff moving furniture around the hotel. For some reason this was taking place at 1 am at night. But I believe this was an exception and is usually not the case.

Absolutely gorgeous property. Rustic but fully modernised and adorned with contemporary art and furniture.

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Great location with a beautiful garden, close to the Terme and all restaurants in town. Recommended!

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