I recently had the pleasure of staying at GH Palazzo Suite & SPA and I was thoroughly impressed with the level of service provided throughout my stay. In particular, I would like to commend Mr. Andrea, who was working at the entrance. His exceptional customer service stood out from the moment we arrived. He was consistently courteous, attentive, and always ready to assist with a warm and professional demeanor. Mr. Andrea went above and beyond by offering helpful suggestions on places to visit in the area, which truly enhanced our experience. Additionally, I’d like to highlight the receptionist who handled both our check-in and check-out process. They were efficient, friendly, and made us feel welcome from the start. Their professionalism ensured a smooth and pleasant experience at both ends of our stay. Overall, the staff at GH Palazzo Suite & Spa contributed greatly to a wonderful visit. I would highly recommend this hotel to anyone looking for great hospitality and service.

This is a beautiful hotel, a stylish palazzo with big rooms, some that overlook the sea and promenade and others near a spacious rooftop pool and restaurant. It has a spa with a thermal circuit and many rooms have ample terraces, some that overlook the sea. It's very comfortable, too, and the staff was mostly excellent. The breakfast had many options and attentive service. The price was reasonable and for the beauty and luxury of the place it's all the much more a great deal. The location is excellent, right in front of a seaside park and close to a historic church where the American Saint Elizabeth Seaton stayed for a while. There's a bus stop right by the hotel's entrance that will take you straight to downtown or the train station if you need to or want to. The facilities at the hotel are beautiful. The only thing is that like many Italian hotels it does not have a room service menu (though I assume you might be able to ask for room service informally) and as far as I know it has. no business center. The restaurant was excellent (and it's a separate entity from the hotel) and the bar serves ouvred'ours with your cocktails but it was a bit pricy and lacked a "snack menu" or less formal eating options. It's a beautiful hotel and my favorite of a 25 day Italian tour. I definitely recommend it, especially for couples on a romantic vacation.

A room service menu or "snack menu" for nights when someone doesn't feel like going out or having a formal two or three course meal would make this hotel perfect. The internet was a bit spotty, too. I was at this hotel twice and both times I had to ask someone to come and make it work even though I had followed all the instructions. However the hotel is mostly amazing, and these are just tiny things, not deal breakers.

Very imposing building with high ceilings and by-gone charm. Room was very comfortable. Breakfast excellent. I had dinner in the Mascagni restaurant on the fifth floor of the hotel which merits special mention. I had a rich Octopus stew followed by a blue sirloin steak cooked perfectly and some cheese to finish off the wine. I chose a Poliziano Vino Nobile de Montepulciano to accompany the food. Waiting staff were very attentive and made the whole experience very enjoyable.

The hotel has parking but it’s not made clear until after booking that there is an 18€ charge per day. Not the end of the world but could be clearer on Booking.com that there is a charge.

I recently had the pleasure of staying at the Grand Hotel Palazzo in Livorno, and it was an exceptional experience. From the moment I arrived, I was greeted with warm hospitality and a stunning view. The hotel itself is a perfect blend of historic elegance and modern comfort. The rooms are spacious, beautifully furnished, and offer breathtaking views. The staff went above and beyond to ensure every need was met, making my stay truly unforgettable. The hotel's restaurant served delicious cuisine. Whether you're visiting Livorno for business or leisure, I highly recommend Grand Hotel Palazzo for its impeccable service, luxurious accommodations, and prime location.

Nothing.

The hotel itself is grand. From the large exterior, to the marble floors and columns inside. The rooftop pool was a nice touch, with exquisite views over the seafront. The staff were lovely, especially the concierge! and we really enjoyed our stay, especially at the very reasonable price.

Although the bedrooms were nice enough, the bathrooms felt dark and damp and I felt they could have done with updating. The rooftop pool is nice from the deck but whether it’s the style of tile or mould, there’s lots of black marks round the edges on the inside part which isn’t very appealing. That room is also very dark and lacks any real luxury. There’s also a very old, mouldy unused shower on the rooftop aswell.

The style is great,it gives you this old palace vibe. However it is rather old. The facade was renovated, we were in awe. The stuff in most of the cases were exceptionally friendly and helpful so it is a huge thumb up. Andrea from all the people made our stay memorable and warm. Hopefully he will greet you at the entrance as well. He gave us recommendations for places to visit and always had some nice words for us. A truly nice person.

Parking is payable and rather expensive, 18/night if I am not mistaken. Everywhere else during our trip ot was free. The building is old and in some cases you can tell. Extremely huge potential left untapped. The restaurant on the top floor is expensive and we did not have the best experience with the staff there.

The staff were friendly and professional and went out of their way to accommodate my needs. Alessia at the reception was exceptionally helpful, she helped us with train tickets, room changes and generally really nice to talk to she really made our week a very enjoyable stay. The fifth floor bar was a great place to end our nights with great staff especially Valerio. Our room with sea views and balcony gave wonderful views of the setting sun over the sea. Breakfast had a varied choice to suit all and again staff professional and friendly. We will definitely be returning.

The History of the GH and the aesthetic was amazing! It felt very royal and elegant. The staff were very professional and decently helpful. The breakfast was decent and a nice spread. Our bed and room were incredible and the bed was extraordinarily comfy.

The staff were not helpful regarding information about where to go, see and eat. The only way to get anywhere was by bus and no taxis would come to the destination. The pool was lacklustre but still nice. I think paying the price for the hotel itself and then having to pay to use the gym is a bit excessive. The GH in general needs some maintenance on the pool area as well as paint in the rooms and general hotel. Other then that its all good.

I also stayed there last week. This time I had a classic room with view on the backyard. It was stylish and had a funny lay out with the bathroom around the corner after a sort of walk-in closet. A very nice extended breakfast buffet. Also the terrace across the road was special also on a windy day when waves are splashing over the balustrades. Location is just perfect with greatest view from roof terrace.

On the room last week there was also an Illy coffee machine. This was missing in this room which I guess was a similar package. But just minor point to improve.

GH Palazzo Suites and Spa is a perfect blend of elegance and comfort in the heart of Livorno. The rooms are beautifully appointed, offering stunning views of the coastline, and the staff goes above and beyond to make every stay memorable. The spa is a true sanctuary for relaxation, with luxurious treatments that leave you feeling rejuvenated. Dining here is a delight, with high-quality dishes that showcase local flavors. Highly recommended for anyone seeking a luxurious escape in Livorno!

A few thoughtful updates here and there could make the hotel even more exceptional