Friendly staff, location, good breakfast, good sized clean room. Free underground parking. Aldi right next door.

Found it strange that there was a tv in the bedroom, but not in the lounge area. Surely it would be more practical the other way around? Bathroom had an objectionable smell until we deduced it was the bidet causing the odour. We don't utilise bidets, so it seems they will smell if not used. After pouring water into it, the unpleasant smell disappeared.

Location is good, not too far from the central train station. The staff was efficient and friendly. The room itself was more than I needed for one night. There was a little kitchen and plenty of space for a small family. The room was comfortable and had everything I needed.

The hotel was having some trouble with the air conditioning system. At first the room was a little warm and the front desk was able to adjust it. Then it was a little too cold.

I highly recommend this hotel for a fantastic experience. The breakfast here is absolutely delicious, and what sets it apart is the unique free à la carte menu, which I haven't seen offered at any other hotel before. The location is excellent - it's very central yet surprisingly quiet, with the city center just a short walk away. The added bonus of a free parking garage is a big plus. The rooms are clean and equipped with everything you need for a comfortable stay. Moreover, the front desk team is incredibly friendly and always ready to assist you. Overall, it's an outstanding choice for a memorable stay.

While my overall experience at the hotel was positive, I would like to provide some constructive feedback regarding the room. One aspect that could be improved is the thickness of the curtains. They were quite thin and see-through, which compromised the privacy in the room. Additionally, the absence of blinds made it challenging to block out unwanted external light and further maintain privacy. Although the room was on the first floor and facing a quiet street, the presence of nearby buildings across made it slightly unsettling, as it felt as though people could potentially look into the room. Enhancing the privacy measures in the rooms, such as installing thicker curtains or providing blinds, would greatly contribute to the overall comfort and peace of mind for guests.

nice hotel, welcoming staff, great car parking, welcome drink was appreciated. wish we had stayed longer and taken advantage of the range of facilities.

we specifically booked this hotel due to availability of air con. Surprise was that temperature control was not delegate to guests and we had to ask reception for a specific temperature reduction. Bit strange we couldn’t adjust temperature, appreciate environmental and cost issues, but, paid significantly more than non air con alternatives and really didn’t appreciate the lack of self determination on room temperature.

From the very start, the hotel reception staff was very responsive and polite from the moment I walked in the front door. Very helpful and a pleasure to talk with. The bar staff were very pleasant and helpful.

My only complaint which really is my own fault, I would have liked to be on a lower floor since we were traveling with are dogs, they don’t like the elevator so much

* We booked a suite for 3 persons and it was terrific. It was a spacious and very clean apartment with two bathrooms, a kitchen and a balcony facing the mountains. You could honestly fit five persons in there if you extend the couch as a bed. The furnishings were simple but still stylish. * Service: Always helpful, friendly and at your disposal. Rooms were perfectly cleaned. * Location: The city center can be reached within 5-10 minutes. It is also close to the train and central bus station. Conveniently, there is a supermarket next to the hotel. * Perfect for those who travel by car as the hotel features a secured underground carpark with an extra room for bicycles. With the proximity to the train/bus station, this offers a ton of flexibility to explore and getting around Meran/South Tyrol.

* Rather neutral things: The breakfast was very solid and has basically all you need, the extras were a bit heavy on sweet things though (e.g. cakes, donuts), which is not my personal taste. Coffee and eggs are served (without any further costs) only after order. Can be a bit inconvenient at first if you don't know this, but the service is very attentive. I believe it is to minimize food waste.

Room was great, floor heating was super nice! Breakfast was good. Easy to walk to city center or the Thermal pool. View would have been amazing if the air would have been clearer.

Elevator system not smart enough. to reach the 5th floor you need to use the right elevator, but there is no dedicated button to call the right elevator, that created some frustration. Breakfast ordering process was a bit slow, I would recommend to change something there!

I would especially like to mention the helpfulness of the staff at reception and in the restaurant at breakfast. The rooms are kept in excellent condition. Convenient covered car park, you can charge your car at no extra charge.

The staff taking care of the breakfast was very friendly and provided a wonderful service. Same, very nice staff at the Bar and Reception. The Suite was big and very clean, confy bed.

Rooms had good sized living room/kitchen so it felt like you weren't at a hotel. Close location to center of town. Very nice staff. Good spa center and relax center with nice teas.

Jacuzzi wasnt hot enough. Sauna no bathing suit allowed.