We were greeted by the Owner & Staff. They were exceptionally friendly. Went above and beyond to make our stay extra special. The view from our room was spectacular! Looking out towards the Port of Messina. The cleanliness of our room & the hotel was superb! Breakfast was excellent and we were waited on every morning by such friendly, bilingual staff. The choice of breakfast was outstanding! From cereals, full English breakfast, an excellent choice of Italian croissants & cakes, fresh fruit, yoghurts, tea, coffee, fresh fruit juices. Also on our last day we were due to vacate our room in the early hours. The Hotel Manageress Sabrina made sure that her staff left us covered up breakfast for us. We enjoyed speaking Italian & English with everyone at the hotel. Our room was very clean, beautiful, boutique style with spectacular views of the Port of Messina. Gorgeous, modern, stylish bathroom & shower too. Our bed was extremely comfortable. We will return soon .

Nothing

We absolutely loved staying here! The hotel is very special & you know they care about the people staying there. It is well maintained, modern, cosy & elegant. The room has everything you need with quality linen, towels, toiletries & the bed & pillows offer the best sleep. It is also very clean & hygienic. You just feel at home here & welcomed. The staff are so lovely & warm, who offer such great genuine hospitality. It was one of the special touches that the hotel has that will make you want to return! The breakfast offered was so beautifully put together & the dining room makes you feel special. They offer savoury & sweet options, something for everyone. The coffee is also so good! A lot of effort goes into making & preparing the breakfast for guests & it shows. We will definitely return to stay here!

Nothing, we loved everything.

A gem in Messina. Starting with our host, she was ever so kind and accommodating. The Hotel has been recently upgraded and has very clean, modern facilities. The beds are super comfortable, bathrooms very functional and excellent sound proofing. Suites have electronic security keypad to access as well as front street door. The breakfast has a great selection. The Harbour views from our room was a bonus, as we watched passenger ships and boats cruise into Messina port. Location is very central, easy 5 min taxi from Messina station, close to many restaurants and attractions. We will definitely come back and stay at Jolly Charme on our next adventure. Thank you for our stay.

It was a simply wonderful stay. The hotel is beautiful and spotlessly clean and the room was perfect. It was spacious, pristine and decorated superbly, in fact even more beautiful than the photos. The staff were delightful - they were all so gentle, kind and friendly and went out of their way to help us. Breakfast was delicious and included lovely home made cakes and biscuits + granita. The position of the hotel is excellent, in fact our room had views over the sea, and there is easy access to the port and the main attractions such as the Duomo, the stunning astronomical clock which is a must see and the theatre opposite the hotel. We will most definitely return, this hotel is 5 stars, a boutique style hotel with the highest standards. It was such a pleasure to meet the staff who make this hotel so special. A huge thank you to you all.

Nothing at all, everything was perfect and exceeded our expectations

Internally the property cannot be faulted, it is new and well maintained. Breakfast was very good and served with a smile. Our view over the harbour was interesting if not picturesque.

The keyless access worked well for us but could be a bit daunting for those not familiar with smart phones and impossible for those without ! Reception was unattended in the evening. The hotel is sandwiched between two busy roads and traffic noise , especially with the windows open, was a problem.

Excellent location and a beautiful, sunny room with a great view of the busy harbour. Lovely decor and a very comfortable bed. A wonderful breakfast. Generous and charming hosts with great staff. We absolutely loved our stay in Messina and are glad we chose to stay at Jolly Charme Suite. We would do so again without any hesitation.

Absolutely nothing!

Jolly Charm did not disappoint. Dropped off by taxi 25,00 !!!! and a little difficult for us to enter the building but a beautiful, charming receptionist went out of her way to make our arrival and stay comfortable. A small room but that view from a large window that opened out onto the port was the highlight. All was provided for our overnight stay including a restaurant style breakfast. Such attention to detail and extremely polite staff.

Nothing to dislike

Fantastic venue, decorated in style with absolute taste, very clean and of high standards. We had travelled to Messina for a conference and had a lovely stay. The venue is located in the heart of Messina but in a quiet part, 10 min walk from the centre and train station, but also allows you to have a quiet rest. The breakfast is fantastic and the hosts went above and beyond to make us feel like home! We felt well looked after and among friends and will certainly return! Wholeheartedly recommend Jolly Charme Suite.

I honestly cannot fault anything.

I had a wonderful stay at Jolly Charme for 4 nights, where the staff treated me like family. They went above and beyond, serving breakfast even after I overslept and allowing me to use their lovely kitchen area to work past checkout time. They also warmly welcomed my guests with coffee. This hotel truly prioritizes guest care and satisfaction, making it a highly recommendable choice in Messina.

We arrived quite late on the first day so we wanted to sleep in and didn't even expect to catch breakfast. But they were waiting for us. Just with two croissants and coffee. But this small act of kindnes was awesome. This is the difference between the best and the usual average hotel. I can only recommend, besides the fact that everything other was just perfect.